538 NICE Systems Testimonials

“These issues caused us enormous headaches, because our volume numbers were artificially inflated, and our agents had to deal with the delay each time they answered a call. We had no accurate view to actual traffic or service levels.”

“We wanted to get up and running at a steady state, but we also needed to know what made the most sense for our business. It took time, but it was worth it. We were able to provide real examples to senior leadership and say, ‘In this scenario, we will save $5,000 per week.’ That’s pretty powerful.”

“The ECHO survey system from NICE inContact has transformed the way we look at customer satisfaction, It provides us reliable measurements, facts and figures that let us communicate to Commerce Bank executives and agents about how our customers feel about them.”

“With CXone Workforce Management, I no longer use Excel to manually create schedules. Now we can create accurate schedules in minutes rather than hours or days.”

“By using skills-based routing in CXone Interactive Voice Response, we’ve reduced the number of calls per client from 3.02 to 2.7 in just one year and saved $152,050.”

“We had a great implementation team from NICE CXone, especially from a development perspective, which made our transition really simple.”

“Easy, fast and global. Our routing system through NICE inContact gives my team everything we need.”

“With CXone Workforce Management Enterprise, our agents’ productivity rose 40%, and service levels increased 71%. We’ve made great improvements in providing service to our members.”

“NICE CXone offers solutions that are so easy to customize, they’ll fit everybody…You build whatever you want, and I really like having the freedom to do that.”

“We’re huge on service, so we knew we needed a partner and technology that would take us to that next level. And that certainly is what NICE CXone has done for us."

“With our previous system, we couldn’t get reports until the next business day, which was crippling. With CXone, we have real-time reporting so we can make intelligent business decisions immediately.”

“I wanted an all-inclusive contact center solution that I could bend, twist and shape to meet my needs. We evaluated other providers, but CXone was the only solution that satisfied our requirements.”

“CXone is, hands down, the best system I’ve ever used. It’s simple, easy and flexible enough to meet the needs of our complex, growing business.”

“NICE CXone’s contact center solution is a safe and secure choice which creates great opportunities for our future contact center.”

“Before CXone, we couldn’t report on overall contacts across our 17 locations worldwide. Now—for the first time—we have insight into our company’s global performance.”