538 NICE Systems Testimonials

“CXone gives us the flexibility we need to expand beyond government clients and land clients in the commercial sector.”

“These issues caused us enormous headaches, because our volume numbers were artificially inflated, and our agents had to deal with the delay each time they answered a call. We had no accurate view to actual traffic or service levels.”

“The ECHO survey system from NICE inContact has transformed the way we look at customer satisfaction, It provides us reliable measurements, facts and figures that let us communicate to Commerce Bank executives and agents about how our customers feel about them.”

“It’s critical that we have a consistent, reliable voice quality experience. We use NICE inContact Voice as a Service so we can monitor and score the quality of every single phone call to ensure that every interpreting session is of the highest quality.”

“NICE Interaction Analytics gives us real-world feedback on customer experience, which ties into our core values and proves its own value.”

“NICE Uptivity has helped streamline our installation and configuration process so we can set up new call centers more quickly, with some installations taking less than four weeks from beginning to end.”

“With CXone, everything is centralised on a cloud platform so all the functionality is available regardless of the consultants’ physical locations.”

“We turned to NICE for process automation because we simply can’t afford mistakes.”

“Timing of our transition was critical in transitioning our team members to work from home during the onset of the pandemic. The leadership team believes the transition went smoothly and were able to quickly get our team members home and working very quickly.”

“With NICE solutions, we can now convert what we ‘think’ to what we ‘know’ and see what we wouldn’t otherwise.”

“It wouldn’t have been possible without their support and ability to adjust.”

“The partnership between the NICE CXone and TFS IT teams was excellent.”

“NICE SPM has become the single definitive source of both compensation data and performance metrics for our business.”

“We knew we couldn’t achieve the goals we had set for ourselves if we didn’t make some substantial changes from a contact center platform standpoint.”

“We saw rapid improved performance and productivity due to NICE Uptivity’s automated workflows and real-time metrics.”