538 NICE Systems Testimonials

“CXone gives us the flexibility we need to expand beyond government clients and land clients in the commercial sector.”

“We wanted to get up and running at a steady state, but we also needed to know what made the most sense for our business. It took time, but it was worth it. We were able to provide real examples to senior leadership and say, ‘In this scenario, we will save $5,000 per week.’ That’s pretty powerful.”

“The ECHO survey system from NICE inContact has transformed the way we look at customer satisfaction, It provides us reliable measurements, facts and figures that let us communicate to Commerce Bank executives and agents about how our customers feel about them.”

“Bilingual feedback is now a feature our sales teams can highlight with potential customers.”

“As a company, we are very committed to employee engagement, and gamification through NICE Performance Management fits perfectly into the ideas we want to reinforce with our agents.”

“One of our biggest issues with Avaya was that it could only sustain so many ports which limited the number of incoming calls. Callers received busy signals when port capacity was reached and sometimes calls were dropped altogether. As you can imagine, that’s a frustrating experience for our customers. On top of that, if a caller is trying to get help to feed their family, waiting on hold just adds to the emotional trauma they’re experiencing. It was one of our biggest frustrations with the Avaya system.”

“NICE WFM helped us create a work environment where employees feel valued and every employee has a voice.”

“The fact that NICE inContact is a leader in the Gartner Magic Quadrant was very influential in us selecting CXone.”

“The NICE Voice of the Customer solution helped us embed CX in our company culture.”

“With NCE WFM, we were able to deliver the service we pride ourselves on.”

“With NICE WFM, we see in one location what all our agents are doing, so we’re able to make the right decisions for every customer, every time.”

“Our QA team has expanded the scope of its support, while our agents take greater ownership of their performance.”

“The user functionality of CXone is significantly ahead of the competition. Other vendors just don’t have that edge—they are more complex and cumbersome.”

“Leveraging technology like CXone SmartReach helps us achieve our goal to enable meaningful automated experiences from ordering to installation We’ve only just scratched the surface on the many use cases that CXone SmartReach can support within TELUS and have already seen a fantastic return on investment.”

“We chose NICE WFO to empower employees and supervisors to drive additional performance improvements. The solution lets employees keep track of their achievements. They have full access to personal performance metrics, giving them information to improve their skillset through self-directed learning. For supervisors, WFO empowers them to work smarter. They use the tool to recognize employees for their efforts and analyze successful practices to help all employees.”