“CXone gives us the flexibility we need to expand beyond government clients and land clients in the commercial sector.”
“These issues caused us enormous headaches, because our volume numbers were artificially inflated, and our agents had to deal with the delay each time they answered a call. We had no accurate view to actual traffic or service levels.”
“The ECHO survey system from NICE inContact has transformed the way we look at customer satisfaction, It provides us reliable measurements, facts and figures that let us communicate to Commerce Bank executives and agents about how our customers feel about them.”
“We didn’t have a large enough sample size from the surveys to assess agent performance or get direction on improving the customer experience."
“Nexidia Analytics is helping us enhance the quality of our services, by focusing on customer experience and business-critical accuracy.”
“NICE Desktop Automation is the best solution for robust development, reducing implementation time for both assisted and unassisted automations.”
“CXone is on the cutting edge of technology. We’re excited to keep moving forward with NICE inContact’s new and innovative solutions.”
“With NICE VoC, Bluegrass Cellular completely enhanced the quantity and quality of customer feedback we were gaining.”
“The buzz in our contact center is around CXone Performance Management’s real-time reporting and dashboards. People are thrilled about it.”
“Not only have improvements come as a direct consequence of the system, but also because NICE Workforce Management has afforded us a sound and stable platform on which to continue our growth.”
“We have been able to quickly translate insights into action, which improves the quality of customer interactions and the value we deliver.”
“The CXone unified interface is very simple and clean. We’re really ecstatic about it.”
“Expanding the NICE WFM solution gave employees a more comprehensive, engaging and rewarding experience, all while delivering positive business outcomes.”
“Once NICE training and reconfiguration were complete, and we were equipped to make datadriven WFM decisions, we saw an immediate improvement in service levels and savings.”
“The implementation of Nexidia Analytics along with NICE Quality Central improves our QA program and drives measurable business success.”
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