538 NICE Systems Testimonials

“These issues caused us enormous headaches, because our volume numbers were artificially inflated, and our agents had to deal with the delay each time they answered a call. We had no accurate view to actual traffic or service levels.”

“We wanted to get up and running at a steady state, but we also needed to know what made the most sense for our business. It took time, but it was worth it. We were able to provide real examples to senior leadership and say, ‘In this scenario, we will save $5,000 per week.’ That’s pretty powerful.”

“The ECHO survey system from NICE inContact has transformed the way we look at customer satisfaction, It provides us reliable measurements, facts and figures that let us communicate to Commerce Bank executives and agents about how our customers feel about them.”

“The fact that we could transition our agents to working from home in less than a week during COVID-19 is a testament to the CXone cloud platform’s flexibility and scalability.”

“During the three months of implementing the NICE system, we experienced a significant improvement in the customer service coaching for our agents. My QA staff loves it! It is extremely useful to be able to monitor new customer service agents and know right away how they handle themselves. Coaching has become so much easier! Even the veteran agents now have the ability to “tune-up” their skills on a regular basis.”

“We looked at a couple of ven“CXone is the reason we continue to succeed and attract new business. Without it, we wouldn’t even be a consideration for some of the contracts we try to obtain. It’s been great for us.”dors" . “But they didn’t have the functionality we wanted. We decided on NICE inContact CXone™ because it is a proven entity among 2-1-1 services.”

“NICE Real-Time Service Optimization has delivered on all counts it has driven a significant reduction in AHT and a measurable increase in the success of sales promotions.”

“NICE gives us a platform to run a global business without the need to search through multiple providers. And that makes it easier for us to tell our customers that we can meet their requirements.”

“Our partnership with NICE has been instrumental in our ability to tailor the solution to meet our needs, and tailoring the solution to meet our needs has driven success in too many areas to name.”

“We could have pieced together a lot of individual tools, but we wanted a unified solution that satisfied all our requirements. NICE inContact CXone was the best whole-suite solution. It gives us what we need now, in the short term, and it’s even better for the long term.”

“Mattersight has been consistent in helping us reach our goals for more than 10 years. We have exceeded our ROI plans and have been far more successful than what we had originally targeted. We set goals for ourselves at the beginning of the year and we hit those goals in about six months.”

“We’re saving a whole lot of money with CXone. Our executive team is very happy.”

“Mattersight is a trusted partner who has driven tremendous value for us in terms of costcutting.The roll out of PBR has paved the path for us to do so much more, and we look forward to building on our relationship with Mattersight.”

“With Avaya, we had to run multiple reports to get information on important metrics. It was time-consuming, and the data was often inaccurate.”

“Nexidia Analytics is helping drive the transformation from manual tallying and estimates to statistically valid samples and robust data.”