538 NICE Systems Testimonials

“CXone gives us the flexibility we need to expand beyond government clients and land clients in the commercial sector.”

“We wanted to get up and running at a steady state, but we also needed to know what made the most sense for our business. It took time, but it was worth it. We were able to provide real examples to senior leadership and say, ‘In this scenario, we will save $5,000 per week.’ That’s pretty powerful.”

“The ECHO survey system from NICE inContact has transformed the way we look at customer satisfaction, It provides us reliable measurements, facts and figures that let us communicate to Commerce Bank executives and agents about how our customers feel about them.”

"We recognised that by integrating these disparate technologies in to one centralised station management system we could become far more proactive in our security awareness and response efficiency, without the need to replace our legacy infrastructure."

"Situator can help us extend all of our technology into the emergency operations center so it can be used by airport managers, as well as outside agencies."

“CXone helped all the moving parts fall into place as smoothly as possible. It was an immense relief, because we didn’t have to worry about technology during the pandemic.”

“NICE Interaction Analytics helped us drive ‘session breakers’ out of our calls and guide more callers into counseling sessions and appointments. It’s been a big win for our organization in a short amount of time.”

“More than ever, the recording and radio solutions need to be tightly integrated. Sourcing the equipment through one vendor made it easier for us and gave us more confidence in our solution decision.”

“I feel like NICE wants to make us a better version of ourselves. And there aren’t a lot of other companies that really invest in thought leadership, especially around how AI will forever change the face of the contact center.”

“Without NICE’s solutions for incident reconstruction, we would have wasted valuable time.”

“We couldn’t have made the transition to working from home during the COVID-19 pandemic without CXone—it’s a key part of our business continuity strategy.”

“Streamlining the outbound process has had a positive impact on the Call Center’s ability to better meet the needs of AAA members. This is a true example of working smarter, not harder.”

“CXone Interaction Analytics has helped us improve customers’ sentiment scores by 22% on average.”

“Implementing the outbound campaign forecasting and list distribution method ultimately helped our club serve our members more effectively and efficiently while increasing the team’s production.”

“Our old-school approach of using a spreadsheet and Erlang C wasn’t going to meet our needs long term. It was clear that NICE led the field in meeting all aspects of our business needs.”