538 NICE Systems Testimonials

“CXone gives us the flexibility we need to expand beyond government clients and land clients in the commercial sector.”

“We wanted to get up and running at a steady state, but we also needed to know what made the most sense for our business. It took time, but it was worth it. We were able to provide real examples to senior leadership and say, ‘In this scenario, we will save $5,000 per week.’ That’s pretty powerful.”

“The ECHO survey system from NICE inContact has transformed the way we look at customer satisfaction, It provides us reliable measurements, facts and figures that let us communicate to Commerce Bank executives and agents about how our customers feel about them.”

"We’re able to get a comprehensive picture of what happened during any event. We can see the dispatcher entering the call into CAD, hear the steps that were taken to transmit information to the caller or officers, and see the video, all on one screen. The integration of these elements gives us a complete and seamless record of events."

"Our customers now don't have to give us all their primary information when we answer the phone. They can get straight to telling us their problems so we can work on a solution."

"The local systems are each designed with a local/regional master plan in mind, which must include consideration of the enterprise master plan. The master planning is a continuous process of evaluations in respect to facilities expansion of their use and services. NICE digital video works very well in this kind of enterprise driven situation."

“Trust is the first ingredient of any sale. NICE inContact has the rich features, the reporting and technology we need, but what made the big difference was trust. I trust their business. I trust their platform. I trust the NICE inContact organization and infrastructure supporting it all.”

"The decision to use NICE was based in part on the customer’s national standard performance characteristic requisite requirements, as well as, on performance requirements in relation to potential system growth. NICE Vision provides a product with a stable platform that is network-friendly, flexible with regards to input capacity and has a high quality of video record, transmission and display."

"Using Scenario Replay, we can now provide complete scenarios and can communicate more effectively, perform our jobs more safely, and better protect the community in the process."

"We are able to contact more patients in a more cost-effective manner than before. And we installed the platform in under 45 days compared to a traditional system deployment which would have taken six to nine months."

"Initially, we brought in our operators to see if they could work the system. From the beginning, the NICE system was very user friendly and easy to work with, the operators liked working with it immediately. It is totally reliable, and includes an excellent backup concept for continuous recording. I was impressed with the customer service & support for all our needs from the NICE professional service team."

“All of the SupportPoint benefits go directly to cost savings and to competitive advantage. We can do more with less and our customers are receiving superior service.”

"The integrated surveillance system helps us keep our rails safe for passengers. If our system isn’t perceived as safe then passengers won’t utilize our system and we lose money. With the CCTV system and the NICE recording solution we are able to catch perpetrators who are involved in car jackings, armed robberies, thefts, assaults and more. The video resolution is so high that we can make out VIN numbers on vehicles and support prosecution of criminals with high quality facial capture.”

“SupportPoint takes the thinking out of every process. The system knows what the user’s trying to do and literally pushes the right information and procedures to them.”

"NiceVision has become a true partner in the development of this integrated system for the Foxwoods Security Department, In this very challenging environment they provided us with an exceptional enterprise solution. We had full access to their talented staff including sales, engineering, research and development, customer support and management. Working with our integrator, ACP engineering, it was a true team effort with a successful outcom."