538 NICE Systems Testimonials

“CXone gives us the flexibility we need to expand beyond government clients and land clients in the commercial sector.”

“These issues caused us enormous headaches, because our volume numbers were artificially inflated, and our agents had to deal with the delay each time they answered a call. We had no accurate view to actual traffic or service levels.”

“We wanted to get up and running at a steady state, but we also needed to know what made the most sense for our business. It took time, but it was worth it. We were able to provide real examples to senior leadership and say, ‘In this scenario, we will save $5,000 per week.’ That’s pretty powerful.”

“We love NICE’s ability to spot specific words spoken by students and advisors. We also find value and save time by quickly scanning through calls and listening to sections that pertain to possible compliance concerns or could benefit training and development.”

“With CXone, we can deliver a fast, reliable, and consistent customer experience.”

"As we have started getting more time freed up thanks to the NICE Merced Performance Manager solution, we’ve had more time to train agents for better call handling and what we call ‘communicating with care.’ Now, our customers are benefitting from more efficient service and lower hold times, and our managers are better able to focus on coaching our agents to provide a better customer experience."

"NICE Quality Management delivered the tools and capabilities we needed to understand our interactions, improve agent performance and ultimately retain more of our valuable customers."

“With CXone, we can coach our agents on behaviors that need improvement as well as reward them for positive performance. We have a level of transparency that wasn’t possible with our old PBX dialer.”

"Using the insight we gained from NICE Interaction Analytics, we’ve been able to change our protocols for multiple different call types. Not only are we operating more efficiently, but our customer satisfaction rates are rising, and we’re saving money to boot."

“With CXone, we’re far more efficient than we’ve ever been, now we can handle higher call volumes in-house rather than outsourcing them.”

“Forecasting has given us the power to manage and make sure we meet the needs of our customers.”

"Our efforts have resulted in a more consistent level of service to customers visiting our stores, benefited retail assistants and store managers, and improved our level of sales per customer visit."

“inContact was the product to help us move into the future.”

"We needed a solution that could be deployed immediately, since we cannot compromise the treatment of our client’s patients. NICE Interaction Analytics made it possible for us to develop a more proactive approach to the needs of the patients, and adapt quickly to requirements of our pharmaceutical client."

"Nice Interation analytics-based business solutions were essential to the analysis of our customer interactions and to understand the root cause of the call, allowing us to make actionable plans for products, services and processes."