538 NICE Systems Testimonials

“CXone gives us the flexibility we need to expand beyond government clients and land clients in the commercial sector.”

“These issues caused us enormous headaches, because our volume numbers were artificially inflated, and our agents had to deal with the delay each time they answered a call. We had no accurate view to actual traffic or service levels.”

“We wanted to get up and running at a steady state, but we also needed to know what made the most sense for our business. It took time, but it was worth it. We were able to provide real examples to senior leadership and say, ‘In this scenario, we will save $5,000 per week.’ That’s pretty powerful.”

"If customer centricity and service excellence is our strategy,then we need all the information possible to measure and effectively manage it. NICE Fizzback provides us with vital insight into the mood of the customer base, and how our stores are driving satisfaction and advocacy. We view it as an essential component of our customer management strategy."

“NICE inContact has been a key player in helping us continuously grow our revenue each year.”

"All our agents gain real benefit from the individually tailored weekly coaching packages that NICE Perform enables us to create."

“NICE inContact is ethical and honest. Uptime has been exactly as advertised.”

"Before the change, our metrics used to be like the whack-a-mole game. We'd pound one metric, then shift our attention to the next metric. The change to compass helped us focus on the metrics that matter."

“I love inView Performance Management for CXone, because it gives us an almost real-time view of how we’re performing. It was immensely beneficial when we rolled it out.”

"By managing schedule changes with a controlled methodology we are able to get more accurate information from NICE IEX Workforce Management. In most cases we also saw an improvement to the overall SLA attainment of the account."

“CXone has given us new visibility into how we’re taking care of our customers and we’re now managing our contact center using real-time data that we trust.”

"We elected to switch to NICE for more dynamic call evaluation and data capture. Improved ability to manipulate the evaluation forms dynamically was a primary factor in our decision."

"The NICE Cloud solution offered us the opportunity to launch in a shorter time frame by allowing us to leverage the technical expertise at NICE and in-house support on a proven platform. This directly translated into more cost savings over the life of the project."

“We’ve had no turnover on our chat team since implementing Advanced Chat and Cobrowse for CXone. Our team’s productivity is much higher, and their stress levels are lower. It’s a win-win all around.”

“Nice performance management is incredibly versatile and gives me the ability to slice and dice data every possible way I could imagine.”