538 NICE Systems Testimonials

“CXone gives us the flexibility we need to expand beyond government clients and land clients in the commercial sector.”

“We wanted to get up and running at a steady state, but we also needed to know what made the most sense for our business. It took time, but it was worth it. We were able to provide real examples to senior leadership and say, ‘In this scenario, we will save $5,000 per week.’ That’s pretty powerful.”

“The ECHO survey system from NICE inContact has transformed the way we look at customer satisfaction, It provides us reliable measurements, facts and figures that let us communicate to Commerce Bank executives and agents about how our customers feel about them.”

"With the help of NICE’s solutions Performance Management, Quality Assurance, and Interaction Analytics Western Union was able to accelerate the modernization of our CARE systems and successfully enhance our customer experience."

"We find NICE SmartCenter to be a robust, multifunctional tool with significant capability to capture those golden moments when we touch our customers and have the opportunity to deepen our relationship with them. Being able to monitor my 'hot spots' proactively helps me to be prepared and to deliver the best possible service to my customers."

"The Business units responsible for monitoring a specific category have a much stronger understanding of the issue and can easily update and modify the categories which will give business units the results they are seeking."

“With the data that the NICE inContact ECHO survey system enables us to collect, we can show the other business lines what they’re getting with their investment in us. It adds more credibility to what we’re doing and provides the kind of transparency that lets them see that we’re providing them a low cost, but valuable and consistent service."

“The IVR scripting in inContact is considerably quicker than what I had been used to in other systems. It was also a lot easier to add recordings. In the premisebased solution we had used previously, it would have taken two to three times as long to change or add recordings.”

"NICE IEX Workforce Management has given us more scheduling flexibility, accurate forecasting and the ability to manage in real time across multiple sites."

“NICE inContact makes you more efficient — your calls get answered faster and it’s the best bang for your buck.”

"It’s all about achieving that perfect balance and NICE is helping us get there."

"More people have admitted to their involvement in illegal activities. NiceVision has really helped the overall security of the campus."

"Moving to the cloud gave me some real advantages over competitors with speed and flexibility."

“We wanted to come in with an enterprise system that could be deployed across the university, would allow us to control permissions, and would ensure the consistency of the quality of video across all of our different systems. We wanted a product we could have confidence in and be able to support.”

"We moved to the cloud because we found that cloud solutions adhere to the highest security standards."