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463 NICE Systems Case Studies

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  • IAG Loyalty (Avios) agents happier after move to Cloud

    Terry HarrisonResource & Planning Manager

  • Omega World Travel Uses Innovation and CXone to Deliver Outstanding Service

    Nadim HajjeVP of Information Technology and Data Analytics

  • CareSource improves forecast accuracy by 82%

    Lisa CaryManager of Capacity Planning & Strategy

  • Porto Seguro Develops a Custom Digital Environment with NICE

    Aline FerrazSuperintendent of Quality, Service and Training

  • Severn Trent Water Moves with NICE to the Cloud

    Olivia HallamContact Planning Process and Wfm Expert

  • FactSet Solves the Support Formula with NICE CXone

    Avinash SridharVice President and Principal Software Engineer

  • Brightens the Pharmacy Experience for Customers and Staff

    Joenil MistalSenior Manager. Managerial Consulting

  • Nespresso Achieves Global Customer Experience Improvements Through NICE Interaction Analytics

    Sriparna SenCustomer Experience Manager

  • Improves Agent Satisfaction with NICE CXone

    Chris BrdarCustomer Service Center Director

  • Eficasia moved its voice operations to the cloud and connected its channels through one

    Alexandro Espinosa ChavezDirector of IT

  • TD Bank Saves Millions Yearly With Nice for Self-Service Scheduling While Balancing Business Needs

    Dawn SquiresEmployee Engagement Manager

  • Banco PAN Improves the Customer Journey with NICE CXone

    Marcello GoldkornSuperintendent of Customer Support

  • RAC WA Aligns with a Cloud-First Approach and Consolidates Legacy Systems Using CXone

  • 211 LA Uses NICE CXone to Create Agent Capacity

    Amy LatzerChief Operating Officer

  • Sony Electronics Achieves Highest-Ever Response Rate with NICE

    Roger BrewerDirector of Service Tools and Technology
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