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463 NICE Systems Case Studies

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  • IAG Loyalty (Avios) agents happier after move to Cloud

    Terry HarrisonResource & Planning Manager

  • Omega World Travel Uses Innovation and CXone to Deliver Outstanding Service

    Nadim HajjeVP of Information Technology and Data Analytics

  • CareSource improves forecast accuracy by 82%

    Lisa CaryManager of Capacity Planning & Strategy

  • EE upgraded to Interaction Analytics and began analyzing diverse issues

    Simon MoranIntelligence Manager

  • ECSI Improves Self- Service Outcomes for Student Loan Borrowers with NICE Enlighten Autopilot

    Corey ReedManagement Information Analyst

  • Clearlink wanted to refresh the agent experience without compromising on its mission

    Jason WebsterDirector of IT Telephony

  • Vera Bradley Embraces Digital-First Omnichannel with NICE CXone

    Susan CampbellDirector, Customer Experience

  • iQor Digitally Revolutionizes the Customer Experience with NICE CXone

    Tarn ShantSenior Vice President of Transformation

  • Fulton Bank Connects and Streamlines Service for 230 Regional Banks with NICE CXone in the Cloud

    Krystal DavisContact Center Infrastructure and Planning Manager

  • Itaú is Banking on NICE CXone to Orchestrate End-to-End Customer Journeys

    Pablo Alcino MartinsPlanning Manager

  • Inspiro supports every stage of the customer lifecycle through next-generation CX solutions

  • Exceeds Agent Engagement Goals with NICE Employee Engagement Manager

    Todd WagonerDirector of Workforce Optimization

  • United Way of Connecticut Builds Award-Winning 211 Contact Center with NICE CXone

    Lisa Tepper BatesChief Executive Officer

  • The Standard Moves from Static to Dynamic with Enlighten Autopilot

    Sarah RossSenior Director of the Contact Center

  • ONE Revamps Customer Experience with NICE Enlighten AI Solutions

    Ryan RomeroSenior Vice President Global Contact Center
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