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490 NICE Systems Case Studies

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  • Syntech partnered with NiCE to implement CXone Mpower

    Russell AllenCustomer Service Manager

  • IAG Loyalty (Avios) agents happier after move to Cloud

    Terry HarrisonResource & Planning Manager

  • PSEG Long Island - Customer Case Study

    Frederick G. DaumDirector of Customer Contact and Billing

  • Banco PAN gains insights and influence over outsourced contact center operations with CXone

    Kelly FiresCustomer Experience Leader

  • Cielo Fuels continuous performance improvement with NICE Interaction Analytics and Quality Central Solutions

    Thais AlvesQuality Coordinator

  • Dominion National and CXone chat meet demand for high-quality multichannel service

    Duke HubbardCustomer Service Supervisor

  • State Human Services Agency - Customer Case Study

  • Leading American Healthcare Provider - Customer Case Study

  • CXone Transforms Contact Center Operations for Penrith City Council, Resulting in Exceptional Experiences for Residents

    David ParryCustomer Experience Manager

  • Self-Planning Leads to Schedule Flexibility, Agent Autonomy and Time Savings

    Christel EveraertWorkforce and Traffic Control Manager

  • DHU Healthcare Transforms with Consultative Guidance and Time-Saving Automation

    Adam PagintonHead of 111 Resource Planning

  • CXone Helps Regional Australia Bank Digitise its Contact Centre Operations

    Kim BurrastonSenior Manager

  • The Results Companies - Customer Case Study

    Richard CarterDirector of Automation

  • Open Network Exchange Cruises into Next-Gen QA

    Alexandria DoucetQuality Assurance Manager

  • Quality Automation and Advanced Analytics Spark Improved Interactions

    Sisi WanSr. Analytics Director APAC
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