463 NICE Systems Case Studies

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  • IAG Loyalty (Avios) agents happier after move to Cloud

  • Telecom Leader Automates Agent Notetaking With Enlighten AutoSummary

  • Torrens University Delivers Frictionless Experiences to Keep Students Engaged

  • Growing Workforce Management and Increasing Operational Rigour

  • CXone Transforms Contact Center Operations for Horizon Power Resulting in Exceptional Experiences

  • CXone Empowers Challenger Group to Work from Anywhere with Comprehensive Visibility and Reporting Capabilities

  • Improving Industrial Operations, Management and Mindset with Voice of the Customer

  • Rebuilding a Voice of the Customer Program in the Healthcare Sector

  • Responsiveness to Customers and Community Drives Growth for Exchange Bank

  • Using the Voice of the Customer to Drown Out the Competition

  • Discipline and the Right Software Solution Are the Keys to International SOS’s CEM Success

  • Expert Guidance Helps South African BPO Firm Mature & Improve Operations

  • Zuora Delivers Knowledge for a Better Customer Experience

  • Estes Forwarding Worldwide Improves the Customer Experience and Realizes Massive Efficiency Gains with CXone

  • Telecom Scores a Surge Scheduling “Win/Win/Win” With NICE EEM