463 NICE Systems Case Studies

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  • IAG Loyalty (Avios) agents happier after move to Cloud

  • County of San Diego Perks Up Callers and Employees Alike with NICE CXone and Gamification

  • Fifth Third Bank Transforms Voice of the Customer through NICE Enlighten AI and Nexidia Analytics

  • Entain Collects Quick Wins with NICE Workforce Management and Employee Engagement Manager

  • Hastings Direct Speeds to CX Success with NICE CXone

  • Marriott Consolidates Tech Stack and Gains Powerful Interoperabilty with CXone

  • EE Expands Workforce Flexibility and Engagement with NICE Workforce Management

  • MoneyGram powers digital transformation with contextual help from CXone guide

  • Ritter Communications Uses NICE Feedback Management to Align Company Approach toward Customer Experience

  • HGS Creates a New Chapter of Quality Management from the Ground Up with NICE Quality Central

  • Expivia Digital Creates World-First CXone and Discord Integration for Gaming, Web3 and NFT Community Management

  • Pfizer Improves Agent Experience Through a Consolidated IVR

  • Proofpoint revolutionizes customer support with CXone Expert

  • KPN Drives Operational Efficiency and T ransforms Digital Journey with WFM and EEM

  • CXone Translates Efficiency into Customer Experience Excellence for LanguageLoop