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463 NICE Systems Case Studies

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  • IAG Loyalty (Avios) agents happier after move to Cloud

    Terry HarrisonResource & Planning Manager

  • iQor Digitally Revolutionizes the Customer Experience with NICE CXone

    Tarn ShantSenior Vice President of Transformation

  • Robotic Automation Free Agents to Provide Customer Service

    Francesco AndreaniContact Center Manaeger

  • Manufacturer’s Utilization of VRS Engagement to Leverage RPA in Human Resources is Leading to Company-wide Improvements

  • Quality Management Results in Savings and Satisfaction for Leading BPO

    Paul JoustraDigital Transformation Project Lead CEMEA

  • Leading Bank Engages Employees with Intraday Self-Scheduling, Saving Time and Money

  • A Deep Dive into Tailored Automation and Visibility Raises Efficiency and Satisfaction

    Chuck JohnsManager of Workforce Management

  • WFM Slashes Scheduling Conflicts and Boosts Engagement for Major BPO

    Marli MesquitaPlanning Coordinator

  • Leading Insurance Group Increases Agility, Capability, and Savings with Cloud-Based WFM

    Jon JohnsonDirector of Workforce Management

  • The Bank’s Analytics Program Produced Greater Efficiency, Less Effort, Happier Customers

    Eduardo MazonExecutive Director

  • Latin America’s Largest BPO Turned to NICE for Customer Service Transformation

    Helena Ghidelli de AbreuHead of Digital Voice

  • Less is More as Brazilian Fintech Company Adopts New Analytics and QA Platform

  • OI - Customer Case Study

    Glauber MedeirosPlanning and Traffic Manager, BTCC

  • Livelo - Customer Case Study

    Priscila SpohrCRM Director

  • Beacon - Customer Case Study

    Aaron BennettDirector of WFM Command Center
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