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463 NICE Systems Case Studies

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  • IAG Loyalty (Avios) agents happier after move to Cloud

    Terry HarrisonResource & Planning Manager

  • Dominion National Boosts SLA and Agent Performance with CXone

    Elbert ParkerWorkforce Analyst

  • Increased Operational Efficiency And Improved Regulatory Compliance

    Fabio BinuesaQuality Manager, Itaucard

  • Pepco Holdings - Customer Case Study

    Annise JonesMartin, Resource Management Lead Analyst

  • Performance Management Inspires Brilliance in Customer Experience

    Nick LaneDirector of Strategy and Planning

  • TSYS - Customer Case Study

    Amerigo De VeraManager, Customer Interaction Analytics

  • DHL - Customer Case Study

    Elena NagaitsevaCustomer Enquiry Manager

  • Nationwide - Customer Case Study

    Diane MartinDirector, Technology Services

  • Nice And Tcs Bank Win The Banker Magazine’s Technology Projects Of The Year For Customer Service

    Viacheslav TsyganovChief Information Officer

  • Leading BPO Develops First-of-a-Kind QA Service Based on Comprehensive Analytics

    Daniel MorettoSales Director

  • How a Leading Financial Services Company Reengineered Its Quality Program

    Karen HernandezQuality Manager

  • Speech Analytics Meets Sales Excellence with TTEC and Nexidia

    Barbara WingleVP Insights and Analytics

  • How Quality CX Analysis Changed a Leading Bank’s Business to Save Millions

    Libby CainSenior Vice President, Marketing & Mission Strategy and Customer Experience

  • Automation Works Wonders with a Public Sector Legacy Infrastructure

    David MoreSenior Advisor

  • Cloud-based Analytics Provide Both Centralization and Specialization

    Andras BacsaGlobal IT Director - Contact Center Applications
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