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490 NICE Systems Case Studies

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  • Syntech partnered with NiCE to implement CXone Mpower

    Russell AllenCustomer Service Manager

  • IAG Loyalty (Avios) agents happier after move to Cloud

    Terry HarrisonResource & Planning Manager

  • Quality Transformation Saves $1/2M Annually

  • Cloud-based Analytics Provide Both Centralization and Specialization

    Andras BacsaGlobal IT Director - Contact Center Applications

  • Using Customer Journey Analytics to Maximize Retention and Improve CX

    Bryan HaasHead of Customer Experience Strategy

  • Metso Builds Its CX Success by Focusing on Program Maturity

    Hanna Martin-VahvanenCustomer Experience Manager

  • Alliance Data - Customer Case Study

    Lee WilliamsAlliance Data

  • Algar Tech - Customer Case Study

    Cristiano Santos de OliveiraOperations Director

  • AEP Energy - Customer Case Study

    Kevin WeberVice President of Operations

  • Teleperformance - Customer Case Study

    Alfredo MorgadoWFM, Quality and Projects Director

  • Sallie Mae - Customer Case Study

    Brian TrumbullVice President Business Optimization

  • Nordia - Customer Case Study

    Patricia McNamaraWFM Project Manager

  • Desjardins Insurance - Customer Case Study

  • MAPFRE Insurance - Customer Case Study

    Jeremy McKechnieManager ECC WFM

  • Voya Financial - Customer Case Study

    Paul OndrejkaVice President of Operations
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