426 New Relic Testimonials

"Within 15 minutes of using it in production, we had identified the cause of a problem that was affecting customer experience on the platform. After that experience, we expanded New Relic to our entire server footprint.”

“We work with hundreds of global brands. Many of our clients demand business-grade SLAs to guarantee real-time access to data. With New Relic, we can monitor the availability of our applications and share that information with clients during service reviews, and that level of transparency strengthens our reputation as a trusted vendor.”

"Now that New Relic One is HIPAA-compliant, we can see deeply into our applications and confidently optimize our patient, provider and partner experiences across these solutions without compromising the security of our PHI."

"The rich integration New Relic offers with AWS products and features, and the seamless usability of their tooling helped us quickly scale monitoring across our entire cloud infrastructure."

“In the initial stages, we weren’t able to retain more metrics. Alerts weren’t coming in regularly, and our teams were challenged to monitor the entire architecture."

"In the beginning, we were a half digital process—we still had a back office. The customer had to send an email, print the paper at home, sign it, and send it back scanned. Starting in April 2016, we became totally digital."

"The vice presidents to directors first started using the platform. When we saw the potential of the tool and the ability to standardize application monitoring, we spread New Relic to the entire technology organization."

"Customers must have a digital experience with high performance, usability, and accessibility. New Relic is the main tool today for internal decision making. Not only technology decisions—but also strategic decisions."

"TOYOTA SHARE is steadily gaining popularity as a car sharing service that allows you to complete all steps of a car reservation, including usage and payment, with a single smartphone app. Users particularly like the ‘ease of use’ it provides by ‘turning your smartphone into the keys to your car.’ With the renewal, we have expanded the number of stations and vehicles that can be used, making it even easier to complete reservations in as short as 15 minutes in advance to as long as one month prior."

"Our main goal in introducing New Relic was to more accurately understand the edge environments that consist of smartphone apps and SKB, and to immediately learn if any problems or defects that affect the user experience occur. Compared to server-side monitoring environments, the edge-side monitoring environment had never been satisfactory."

“In the future, we would like to allow support center agents to directly view the New Relic dashboard. This should greatly reduce response time."

"Previously, we used to go to multiple tools and then check the logs. After the addition of New Relic One, all these things became very simple for us because everything was consolidated under a single umbrella. Basically, we could identify the pattern first with the JVM (Java Virtual Machine) metrics through the transactions. If we want to dig into details, we can just go to the distributor tracing."

“We couldn’t have strategic discussions because we lacked the data that would show us response times across the business. What’s more, without that data it was impossible to quickly solve problems or improve performance.”

“Now we’re able to take action to make improvements and have more effective and focused conversations about the business.”

"During an incident when an engineer has to figure out what's going on and they have multiple tools, there's a high cognitive load that we're making them do. They're having to understand not only the systems they're trying to debug, but how the systems that tell us about the systems interact with one another. They're having to correlate information. They're having to take a look at multiple screens and say something as simple as, are these all on the right time zone? Are we looking at the same information? That place is a high burden on a person. And most incidents aren't taking place when you're at your best."