426 New Relic Testimonials

"In the beginning, we were a half digital process—we still had a back office. The customer had to send an email, print the paper at home, sign it, and send it back scanned. Starting in April 2016, we became totally digital."

"I want to know how many users are having problems launching their course or submitting a quiz, and I want to see the data in real time. New Relic had the right tools to do that. Now we have a real-time dashboard that gives us a single pane of glass to see the entire customer experience across all our products."

"New Relic is the single best tool that we've installed at this company, for any purpose – by far! There's no question about it."

"From there we were able to go through and with a single agent installation notice things that were falling between the cracks that allowed us to alleviate pressure before it was ever felt by any of the clients."

"What I like about New Relic is having everything available to me in a single place."

"Omnichannel is a really exciting strategy for Flight Centre. It's really the intersection between stores, which draw on forty years of knowledge about travel, and how we provide that same experience to our customers online and through digital channels."

"It's very easy to make users leave, and very difficult to make them come back. This has been one of the most significant technological challenges we have faced. It is perhaps the most complicated challenge, because in the end it is very easy to enter a website, read four news items and jump to the next one. If the user is provided with the information in no more than a few seconds, they will not come back. These are things that you have to constantly measure because they have a very big impact."

"It was clear that we had a weakness in monitoring our applications. We didn't know what was going on with them."

"We want to reduce the cognitive load on our engineers. We want our engineers to be agile. In terms of an engineer being able to move from one product to another, that commonality gives you that agility. There's some really good business outcomes there."

"New Relic is making my life easier because it's provided a place for engineers to come and collaborate without the kicking and screaming. We're able to get engineers excited to sign in, get them excited to instrument their services and get them excited to check on them whenever they need to."

"Observability is the table stakes, isn't it? It is non-negotiable in my worldview. We initially began with doing infrastructure and application monitoring in separate silos. And then we started graduating towards the more mature journey in observability where end-to-end signals were more important, and observability not only plays a part in faster mitigation, but also in prevention of some of the known incidents."

"We have SLOs on most parts of our system, and those workloads are set around core customer flows through the product. So we have that proactive ability to see what's impacting customer flows through the system and to address it in advance."

“Using this kind of system metric, QA regression is no longer just a black box exercise. It actually looks inside the box to see how the system reacted while QA was conducted as a particular kind of regression exercise.”

"I used to spend every waking hour investigating noise. Now, if a New Relic alert comes in, I see the issue straight away. All the information is already there on the incident page through the server. Now I spend 10 minutes investigating and can figure out the issue faster."

"The huge challenge we're facing is ensuring that our customers don't encounter any issues. We need to anticipate their needs and be alerted when there are errors on our apps, or when a microservice crashes or behaves poorly, which could potentially cause others to crash. It's important to us that our solution be stable and, if it isn't, that we are informed as quickly as possible so we can be proactive."