426 New Relic Testimonials

"In the beginning, we were a half digital process—we still had a back office. The customer had to send an email, print the paper at home, sign it, and send it back scanned. Starting in April 2016, we became totally digital."

"I want to know how many users are having problems launching their course or submitting a quiz, and I want to see the data in real time. New Relic had the right tools to do that. Now we have a real-time dashboard that gives us a single pane of glass to see the entire customer experience across all our products."

"New Relic is the single best tool that we've installed at this company, for any purpose – by far! There's no question about it."

"Now, New Relic is used by our customer service team and others throughout the organization who haven’t previously had visibility into these metrics. They can see the outcomes of the technical processes that they depend on. That’s given them more agency with customers and in collaborating with us."

"New Relic has enabled us to identify problems very quickly and pinpoint when problems aren’t coming from our technology. We work with a program in Haiti that was experiencing troubles in their call center. After digging deeper into the situation with New Relic, we were able to confirm that all systems were functioning correctly on our end and that the problem must’ve been originating on their side. It turned out the issue was with the local telecom infrastructure."

"Our observability journey started off like most people, where our clients would inform us when something wasn't working with our platform. As we matured as an engineering organization, as a product, we wanted to be ahead of the game and be able to proactively identify any issues that could affect our clients."

“We are operating in a world where milliseconds matter and the stakes are high. A delay, a glitch, a momentary lapse in our system could mean a missed opportunity or significant loss. That’s where New Relic comes in."

"Every click done by our customers becomes a transaction that goes to different endpoints. With New Relic, we can bring everything together in one simple view."

“At WinZO, we manage over 200 million users, and New Relic plays a key role in monitoring this vast traffic. With their unified view, we can oversee performance with precision and keep backend response times under 100 milliseconds. Handling over 150 million daily micro transactions, New Relic's custom dashboards provide real-time insights. Their support for deployments also allows us to safely roll out updates, ensuring performance and reliability. Our partnership with New Relic helps us not only maintain excellence but also push the limits of technology and innovation as we scale."

"Traditionally, there’s been a big divide between development and operations. Software sometimes has a mind of its own. It doesn't always do what developers intended.”

“The market has changed significantly in the last 4-5 years, with an emphasis on ROI and a clear path to profitability."

"So if you look at the value chain of a media company, it's humongous in terms of technology from content production to distribution and monetization. At Accedo, we can't solve only one piece of that value chain puzzle: that's not what our clients need from us."

"With a leading observability partner like New Relic, we have created a tailored offering for all relevant video service use cases."

"A strong observability platform means being able to find and fix problems before your users start talking about them on Twitter."

"One or two engineers can operate as a full scale tech company with the New Relic tools available."