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  • 4.7 / 5.0 (4131)
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NetHelpDesk Testimonials

  • "We started looking for a new help desk software towards the end of 2012. We’re not an IT company, I am not a “techie”, but would describe myself reasonably competent. We wanted something that we could populate quickly, customise and setup ourselves. We went with NetHelpDesk’s hosted platform, and took advantage of their professional services. NHD has really revolutionised the way we deal with service enquiries, and it puts us streets ahead of the industry norm in terms of client communications and enquiry recording/auditing. We’re working with them now to add in features we would like to see as the product moves forward, and booking in our yearly site visit to help us streamline our practices. From the initial enquiry, to present day, we rate their service 10 out of 10."

  • "NetHelpDesk's flexible approach has allowed us to seamlessly replace the existing system whilst maintaining service to our customers. The training and consultancy services provided allowed us to train all staff involved [and] identify and develop areas of improvement."

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  • Reference Rating
    4.7 / 5.0
    Customer References193 total
    About

    Freshdesk is the fastest growing customer support software (SaaS) in the market. The product was made commercially available in June 2011 and in less than two and a half years, it is used by 10,000 customers in 118 countries. Freshdesk allows companies to provide multichannel support via phone, email, chat, website, Twitter and from within Facebook and mobile apps.

  • Reference Rating
    4.7 / 5.0
    Customer References33 total
    About

    HelpCrunch is an all-around communication platform for customer service and sales. It combines modern live chat, in-app messenger, auto messaging, ticketing, and email automation. Designed for SaaS and web services, e-commerce and online-to-offline businesses, HelpCrunch helps convert website visitors into customers, maximize sales, increase retention, and build loyal relationships.

  • Reference Rating
    4.7 / 5.0
    Customer References9 total
    About

    Vision Helpdesk is the only web-based helpdesk software that allows you to manage support for multiple companies at one place. With single front-end and each company having its own client portal, it is a true satellite helpdesk.

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