NetHelpDesk Testimonials

"From the outset, their team was extremely supportive as we made the transition from our old system to NetHelpDesk. Now we can accurately track our engineering support time, which has dramatically improved our billing levels! Our customers can finally follow their support calls online, and the customizable e-mail response function has vastly improved customer communication levels. We are also delighted with the range of reports available, so we can quickly see how customers are utilizing their support time. We highly recommend NetHelpDesk to any organization who requires a helpdesk solution.”

"The Scottish Environment Protection Agency required a one stop system for the many different enquiry types we receive from both Internal and External customers. Having 350 Technicians, 16 mailboxes, 1200 Internal customers and handling 93,000 public calls (2014-2015) allows SEPA to efficiently transfer calls from our Communications centre to the correct department and ensures our customer enquiries are tracked efficiently. The reporting for our management team has been improved with Automatic reports run to allow rolling comparative reports on a daily, weekly, monthly and yearly terms. NetHelpDesk has provided us with a system which meets SEPA’s conditions and their response to our requirements is always fast and efficient either with development needs or in Support. Our Technicians have moved from our previous system to NetHelpDesk with a minimum of training due to the intuitive UI."