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"We recommend NetHelpDesk to our Customers, and would do so to anyone looking for something more than just a great product."
"The Scottish Environment Protection Agency required a one stop system for the many different enquiry types we receive from both Internal and External customers. Having 350 Technicians, 16 mailboxes, 1200 Internal customers and handling 93,000 public calls (2014-2015) allows SEPA to efficiently transfer calls from our Communications centre to the correct department and ensures our customer enquiries are tracked efficiently. The reporting for our management team has been improved with Automatic reports run to allow rolling comparative reports on a daily, weekly, monthly and yearly terms. NetHelpDesk has provided us with a system which meets SEPA’s conditions and their response to our requirements is always fast and efficient either with development needs or in Support. Our Technicians have moved from our previous system to NetHelpDesk with a minimum of training due to the intuitive UI."
Jira Service Desk is easy to use, simple to setup, and has everything you need for IT support and customer service. It can manage all your email and support requests in one place, and never miss a Service Level Agreement with automated alerts.
GrooveHQ makes hassle-free customer support and engagement software for startups and small businesses. Making your customers happy shouldn’t be a painful, time-consuming process. Groove is built on the belief that customer support software should be simple, powerful and hassle-free, and that it should be easy for awesome businesses to provide equally awesome support.
TeamSupport is a post-sale award-winning customer support software company built specifically for the unique needs of B2B (business-to-business) technology-enabled companies within the computer software, hardware, information technology services, and telecom industries. TeamSupport has spent the past decade creating a support solution that helps build passionate customer bases for its clients. TeamSupport stands alone as the leading support solution that helps solve for sophisticated client needs and fuels successful client interactions. Give TeamSupport a try with our free 14 day trial, or set up a no-obligation guided demo today.
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