NetHelpDesk Testimonials

"Over the past few years NetHelpDesk has played a critical role in our service delivery concept. Its advanced feature set has allowed us to automate many business processes, and has helped us deliver an exceptional service to our customers. One of the key factors in our decision to choose NetHelpDesk was the responsiveness and helpfulness of the support team. In addition, their willingness to incorporate our requirements into future releases was something I was particularly pleased about. As our business continues to grow, and our requirements change, NetHelpDesk continues to show willingness to ensure the product meets our needs. We have recommended NetHelpDesk to other Siemens organizations who have also successfully implemented the product."

"As part of our strategy to insource our ICT team, we needed to purchase a Service Desk Solution to ensure we delivered best in class service to our internal clients, both at our main location and satellite sites. We required an intuitive, smart tool that would aid the desk to work with an informative system to collate and progress our workload to fruition. After an extensive market review, we selected NetHelpDesk. The simplistic format is extremely user friendly which provides the Desk with the right information. NetHelpDesk also provide a great customer service within their own Helpdesk, ensuring queries are fully understood and a suitable timely answer is provided."