NetHelpDesk is a leading help desk software, designed for MSPs, Internal Departments and the Education sector. The NetHelpDesk product has been developed since 1994, meaning they have over 2 decades of experience in the industry. This long history allows them to offer software that competes with their competitors, but at a lower cost.
"The Scottish Environment Protection Agency required a one stop system for the many different enquiry types we receive from both Internal and External customers. Having 350 Technicians, 16 mailboxes, 1200 Internal customers and handling 93,000 public calls (2014-2015) allows SEPA to efficiently transfer calls from our Communications centre to the correct department and ensures our customer enquiries are tracked efficiently. The reporting for our management team has been improved with Automatic reports run to allow rolling comparative reports on a daily, weekly, monthly and yearly terms. NetHelpDesk has provided us with a system which meets SEPA’s conditions and their response to our requirements is always fast and efficient either with development needs or in Support. Our Technicians have moved from our previous system to NetHelpDesk with a minimum of training due to the intuitive UI."
Read NetHelpDesk Reviews, Testimonials & Customer References from 12 real NetHelpDesk customers.
Browse NetHelpDesk Case Studies, Customer Success Stories, & Customer References from 4 businesses that use NetHelpDesk.