"Over the past few years NetHelpDesk has played a critical role in our service delivery concept. Its advanced feature set has allowed us to automate many business processes, and has helped us deliver an exceptional service to our customers. One of the key factors in our decision to choose NetHelpDesk was the responsiveness and helpfulness of the support team. In addition, their willingness to incorporate our requirements into future releases was something I was particularly pleased about. As our business continues to grow, and our requirements change, NetHelpDesk continues to show willingness to ensure the product meets our needs. We have recommended NetHelpDesk to other Siemens organizations who have also successfully implemented the product."