"From the outset, their team was extremely supportive as we made the transition from our old system to NetHelpDesk. Now we can accurately track our engineering support time, which has dramatically improved our billing levels! Our customers can finally follow their support calls online, and the customizable e-mail response function has vastly improved customer communication levels. We are also delighted with the range of reports available, so we can quickly see how customers are utilizing their support time. We highly recommend NetHelpDesk to any organization who requires a helpdesk solution.”