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GroupLink

Read 12 GroupLink reviews and testimonials from customers, explore 7 case studies and customer success stories, and watch customer videos to see why companies chose GroupLink as their Help Desk Software

GroupLink Corporation was organized in 1993 to enable its customers to increase revenue, manage customer relationships and deliver world-class customer service. GroupLink's vision is to delight its customers by delivering high-performance support services, support materials, and software solutions that leverage existing IT investments. GroupLink strives to exceed customers'​ expectations through its best practices help desk, incident management, and CRM solutions. GroupLink Corporation services over 1,000 enterprise customers and 4,000 worldwide implementations from its US headquarters in Bountiful, Utah. Whether deployed for K-12, Higher Education, Government, or other commercial organizations, GroupLink’s world-class, best-practices Help Desk, CRM, SalesForce Automation and MDM software solutions feature key integration with Microsoft, Linux, Novell and Apple/Mac environments and help customers automate and add intelligence to business processes, enhance profitability, and lower total cost of ownership.

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Customer Rating Review Score based on 1789 reference ratings
4.8/5.0 (1789)

12Testimonials

  • “Creating a ticket is fast, and closing a ticket is just as fast. It now takes a minute to create a ticket for all those ‘hey you’ requests.”

    Dan Erlendson Network Specialist

  • “The process of getting necessary emails out into the industry had been a very timely task before we implemented ContactWise. Working on [a Novell® GroupWise® or Microsoft® Outlook® platform], the …

    Patricia G. Tennessee Tourism

  • “In the past we experienced problems in virtually every aspect of our contact management and information operations. One of our greatest challenges was in our reporting capabilities. Now, with ContactWise, …

    Vito C.
11 more testimonials currently locked

7 Case Studies

  • Pulaski County Schools - Customer Case Study

    Dianne Dripps Help Desk Manager

  • City of Simi Valley - Customer Case Study

    Barbara Wisely Senior IS Analyst

  • City of Naperville - Customer Case Study

    Jay Carlson Network Administrator
6 more case studies currently locked

Additional GroupLink Information & Resources

Read GroupLink Reviews, Testimonials & Customer References from 12 real GroupLink customers.

Browse GroupLink Case Studies, Customer Success Stories, & Customer References from 7 businesses that use GroupLink.

FeaturedCustomers has 1,911,112+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.