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GroupLink Corporation was organized in 1993 to enable its customers to increase revenue, manage customer relationships and deliver world-class customer service. GroupLink's vision is to delight its customers by delivering high-performance support services, support materials, and software solutions that leverage existing IT investments. GroupLink strives to exceed customers' expectations through its best practices help desk, incident management, and CRM solutions. GroupLink Corporation services over 1,000 enterprise customers and 4,000 worldwide implementations from its US headquarters in Bountiful, Utah. Whether deployed for K-12, Higher Education, Government, or other commercial organizations, GroupLink’s world-class, best-practices Help Desk, CRM, SalesForce Automation and MDM software solutions feature key integration with Microsoft, Linux, Novell and Apple/Mac environments and help customers automate and add intelligence to business processes, enhance profitability, and lower total cost of ownership.
“GroupLink provided us with a system that is tailormade to our specific needs. Our categories are fully customized to fit our organization.”
“The process of getting necessary emails out into the industry had been a very timely task before we implemented ContactWise. Working on [a Novell® GroupWise® or Microsoft® Outlook® platform], the …
“everything HelpDesk gives us the ability to choose different statuses of the ticket which allows us and the user to see what is going on right at the moment.”
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