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Read 12 GroupLink reviews and testimonials from customers, explore 7 case studies and customer success stories, and watch customer videos to see why companies chose GroupLink as their Help Desk Software

GroupLink Corporation was organized in 1993 to enable its customers to increase revenue, manage customer relationships and deliver world-class customer service. GroupLink's vision is to delight its customers by delivering high-performance support services, support materials, and software solutions that leverage existing IT investments. GroupLink strives to exceed customers'​ expectations through its best practices help desk, incident management, and CRM solutions. GroupLink Corporation services over 1,000 enterprise customers and 4,000 worldwide implementations from its US headquarters in Bountiful, Utah. Whether deployed for K-12, Higher Education, Government, or other commercial organizations, GroupLink’s world-class, best-practices Help Desk, CRM, SalesForce Automation and MDM software solutions feature key integration with Microsoft, Linux, Novell and Apple/Mac environments and help customers automate and add intelligence to business processes, enhance profitability, and lower total cost of ownership.

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Customer Rating Review Scorebased on 1550 reference ratings
4.8/5.0 (1550)

12Testimonials

  • “The process of getting necessary emails out into the industry had been a very timely task before we implemented ContactWise. Working on [a Novell® GroupWise® or Microsoft® Outlook® platform], the ability to integrate GroupLink’s technology was huge for us. The ability we now have to group and merge pertinent information to the appropriate channel has been a wonderful development for us. The ability to activate this software so quickly and seamlessly was an added bonus. The vast majority of our users were up and running after a one-day training. Our employees really like it. It does what they need it to do, and more.”

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7 Case Studies

  • City of Naperville - Customer Case Study

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Read GroupLink Reviews, Testimonials & Customer References from 12 real GroupLink customers.

Browse GroupLink Case Studies, Customer Success Stories, & Customer References from 7 businesses that use GroupLink.