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  • 4.7 / 5.0 (3714)
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GroupLink Testimonials

  • “This is our school’s second year in using the everything HelpDesk® product and we have no problem getting our end users to stop sending emails and leaving voicemails and just enter in a help desk ticket online.”

    Dianne DrippsHelp Desk Manager

  • “The process of getting necessary emails out into the industry had been a very timely task before we implemented ContactWise. Working on [a Novell® GroupWise® or Microsoft® Outlook® platform], the ability to integrate GroupLink’s technology was huge for us. The ability we now have to group and merge pertinent information to the appropriate channel has been a wonderful development for us. The ability to activate this software so quickly and seamlessly was an added bonus. The vast majority of our users were up and running after a one-day training. Our employees really like it. It does what they need it to do, and more.”

    Patricia G.Tennessee Tourism
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    4.7 / 5.0
    Customer References109 total
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    Help Scout provides your team with a scalable help desk while keeping the customer experience simple and personalized. Customers won't have to create an account or keep track of their ticket number because to them, it works just like email. The customer experience is simple and training staff is painless, but Help Scout still has all the powerful features you need to provide great support at scale.

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    4.7 / 5.0
    Customer References74 total
    About

    Kustomer is the omnichannel SaaS platform reimagining enterprise customer service to deliver standout experiences - not resolve tickets. A customer-centric solution, Kustomer helps brands increase satisfaction and loyalty by empowering agents to engage customers in personalized, efficient, and effortless conversations. Headquartered in NYC, Kustomer was founded in 2015 by serial entrepreneurs Brad Birnbaum and Jeremy Suriel, has raised $173.5M in venture funding, and is backed by leading VCs including: Coatue, Tiger Global Management, Battery Ventures, Redpoint Ventures, Cisco Investments, Canaan Partners, Boldstart Ventures and Social Leverage.

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    4.7 / 5.0
    Customer References1328 total
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    Zendesk is a service-first CRM company that builds software designed to improve customer relationships and provide the best customer experience. The Zendesk Support Suite allows your business to have natural conversations with your customers, without letting them feel what’s going on behind the scenes. It’s sophisticated enough to meet complex needs and simple enough to let you get up and running immediately.

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