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“The process of getting necessary emails out into the industry had been a very timely task before we implemented ContactWise. Working on [a Novell® GroupWise® or Microsoft® Outlook® platform], the ability to integrate GroupLink’s technology was huge for us. The ability we now have to group and merge pertinent information to the appropriate channel has been a wonderful development for us. The ability to activate this software so quickly and seamlessly was an added bonus. The vast majority of our users were up and running after a one-day training. Our employees really like it. It does what they need it to do, and more.”
“It’s easy to make a simple change and upgrade. They just send you the file, you load it, and it’s off and running. It really doesn’t take much at all. It’s very simple.”
Alcea Technologies is a Software Development company located in Ottawa, ON. Alcea is dedicated to offering world-class software products and services to their global clientele with customer service that is second to none. They will cultivate relationships with their clientele in an efficient and positive manner so they can mutually meet their objectives.
GrooveHQ makes hassle-free customer support and engagement software for startups and small businesses. Making your customers happy shouldn’t be a painful, time-consuming process. Groove is built on the belief that customer support software should be simple, powerful and hassle-free, and that it should be easy for awesome businesses to provide equally awesome support.
Kayako is a simple customer service software that scales with your business. Kayako makes it easy to deliver an unrivaled customer support experience. Kayako started in 2001 with a goal: better customer support experience. Today, Kayako is the leading multi-channel helpdesk. Kayako is a team of more than 100 that helps 10,000s of businesses delight millions of customers using Kayako all around the world.
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