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“I just want to echo how responsive GroupLink® has been throughout our ownerships of ContactWise here. They have been continually responsive and supportive of us.”
“Now we have the ability to see exactly who does or does not have information pertinent to our business operations. And, with that certainty we can view who has confirmed for upcoming events, and more importantly, we can see responses from our contact lists on who responded positively or negatively to our efforts.”
Alcea Technologies is a Software Development company located in Ottawa, ON. Alcea is dedicated to offering world-class software products and services to their global clientele with customer service that is second to none. They will cultivate relationships with their clientele in an efficient and positive manner so they can mutually meet their objectives.
Help Scout provides your team with a scalable help desk while keeping the customer experience simple and personalized. Customers won't have to create an account or keep track of their ticket number because to them, it works just like email. The customer experience is simple and training staff is painless, but Help Scout still has all the powerful features you need to provide great support at scale.
Wix Answers is a unified customer support solution that puts the agent-customer interactions in one single view. Driven by self-service and intuitive UI, the agent’s time is spent only on what’s actually needed: delivering spot-on answers and increasing customer satisfaction. All support channels working together to give insight into the most common customer pain points to build a better product and guarantee customer retention.
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