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“This is our school’s second year in using the everything HelpDesk® product and we have no problem getting our end users to stop sending emails and leaving voicemails and just enter in a help desk ticket online.”
“It’s easy to make a simple change and upgrade. They just send you the file, you load it, and it’s off and running. It really doesn’t take much at all. It’s very simple.”
Help Scout provides your team with a scalable help desk while keeping the customer experience simple and personalized. Customers won't have to create an account or keep track of their ticket number because to them, it works just like email. The customer experience is simple and training staff is painless, but Help Scout still has all the powerful features you need to provide great support at scale.
Issuetrak, Inc., located in Norfolk, Virginia, has a seasoned management team, with expertise in Help and Service Desk technology, and significant experience with early stage, medium, and large technology companies. Today, Issuetrak, Inc. is a worldwide company that has expanded its technology to provide businesses with a way to improve their internal and external support while dramatically reducing costs. They offer affordable, easy to use, web based help and service desk management solutions for organizations of any size.
Olark is the most beautiful and effective way to talk to your customers for sales and support. And they make it super easy for you! Solve customers' problems before they have a chance to click away. Give them the answers they need immediately and gain powerful insights about what Olark wants for relationships that last. Olark has powerful features to give you access to visitors and behaviors. Make your business (and your site) look good and keep customers coming back.
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