“Most of us in this remote team came from large companies that had home-grown bug tracking tools. We don’t have the time or resources to create something ourselves, and as a remote team, we do not have a local IT department. We needed a bug tracking tool that was easy to bring up, web-based, configurable, and had online support. The online HelpDesk has been great! I typically see responses to my “how-can-I” type questions within a couple hours, which is much faster than I could search thru knowledge database archives and figure out how to apply a solution that doesn’t exactly match our problem.”