“I have used other Change Control systems in the past, IBM Rational ClearQuest, HP QualityCentre, etc and required support from time to time. You are the first company to provide a first class support service and I feel like I have a personal advisor at the end of my emails. You give prompt and accurate response to my queries. You also don’t insist on user verification, which is usually a lengthy process on every call, before I can discuss my issue, or insist that we should raise our queries through a particular method. At no time did you make me feel that I was asking stupid questions or wasting your time. Please keep up the good work. This is a personal thank you."