“I just joined a very small start-up team in the home entertainment business in Switzerland. We have a vision and many good ideas for our product, but are currently trying hard to get the seed money for our small team. We badly need a bug-tracking tool, but can’t afford one of those clumsy and expensive tools such as ClearQuest. So I looked at freeware tools like Bugzilla but felt, this would be too much of a hassle and risk to install such a system and get it running. I was lucky to find Alcea’s fast and efficient tool which can be easily installed and set up. I was really impressed to have a running demo system within an hour on my notebook.”
“I do love this product! Unlike many of the much more expensive systems I’ve worked with, that try to do too much, Alcea Fast BugTrack does one thing and does it better. Simple and intuitive, what’s not to love.”

GroupLink Corporation was organized in 1993 to enable its customers to increase revenue, manage customer relationships and deliver world-class customer service. GroupLink's vision is to delight its customers by delivering high-performance support services, support materials, and software solutions that leverage existing IT investments. GroupLink strives to exceed customers' expectations through its best practices help desk, incident management, and CRM solutions. GroupLink Corporation services over 1,000 enterprise customers and 4,000 worldwide implementations from its US headquarters in Bountiful, Utah. Whether deployed for K-12, Higher Education, Government, or other commercial organizations, GroupLink’s world-class, best-practices Help Desk, CRM, SalesForce Automation and MDM software solutions feature key integration with Microsoft, Linux, Novell and Apple/Mac environments and help customers automate and add intelligence to business processes, enhance profitability, and lower total cost of ownership.
HelpSpot is a web-based help desk software for managing all customer support needs - email, self-service knowledge base, full reporting and so much more. Unlike other systems, HelpSpot is infinitely flexible - host it yourself or have it hosted, use your own email systems, authenticate with active directory, LDAP or via custom logic. Best of all, with HelpSpot, there are no limits - unlimited tickets, customers, knowledge base articles, API calls, and custom fields.
Olark is the most beautiful and effective way to talk to your customers for sales and support. And they make it super easy for you! Solve customers' problems before they have a chance to click away. Give them the answers they need immediately and gain powerful insights about what Olark wants for relationships that last. Olark has powerful features to give you access to visitors and behaviors. Make your business (and your site) look good and keep customers coming back.








