58 NetCracker Testimonials

"Consistency across all lines of business and minimizing the number of systems required enables us to offer new digital services faster and provide innovative bundles that our customers expect. Netcracker's proven ability to deliver a comprehensive revenue management solution allows us to consolidate on a single billing platform and offer a better customer experience."

"With our comprehensive, converged infrastructure and cutting-edge network, our customers expect the most digitalized offerings and an outstanding customer experience delivered consistently and in a personalized manner. This is the focus of this program. We have chosen Netcracker as a strategic partner due to its innovative offerings and its outstanding track record in delivering large-scale digital transformation programs on time and on budget."

"The ability to acquire new customers and maximize customer experience is directly related to the use of innovative technologies and the deployment of best practices. Netcracker's market expertise and proven solution capabilities will ensure that we have the capabilities needed to keep our customers happy."

“Netcracker was a clear choice for our business because of its demonstrated track record of successful BSS transformations and its next-generation revenue management quality, flexibility and deep functional capabilities."

“Netcracker’s sophisticated fully integrated BSS/OSS suite, field-proven expertise and successful delivery track record were major factors in selecting it for this large-scale transformation. While we have already witnessed the in-depth functionality of Netcracker’s billing solutions, we look forward to experiencing the comprehensive advantages of using its updated end-to-end portfolio.”

“Netcracker has been our proven partner for managed services. We have further expanded the relationship to include its hosted CRM solution, giving us a comprehensive BSS capability fully integrated with Netcracker’s Revenue Management. This expanded managed services relationship will enable us to streamline mission-critical processes and reduce overhead, while delivering more functionality to improve customer experience and loyalty.”

“Having the ability to prioritize customer experience management and new revenue-generating initiatives, rather than spending a lot of time on back-end maintenance and management, will allow us to rapidly adapt to market changes and evolving customer demands, Netcracker’s Managed Services are foundational to our growth and will help us focus on what really matters: our customers.”

"We at Hrvatski Telekom want to be the leader in the regional telecommunications and digital service market by year 2020. We want to have the best network, the best digital services and the best customer experience. To achieve this, it is important we have an advanced, convergent billing system which will support future offerings and enable shorter time-to-market. For that reason, we have chosen the leading telco solution which provides us with an innovative platform, superior billing capabilities and proven professional services that will help us monetize our investment in converged infrastructure."

"Our customers expect us to offer the most innovative digital services in the market and deliver those services reliably and consistently. As such, we continue to invest in cutting-edge technology that will allow seamless customer experience. We are excited to launch this partnership with NEC and Netcracker and leverage their expertise and solutions to meet our key business objective of being the best digital service provider for our customers."

“As we launch more innovative and comprehensive offerings, we need a revenue management platform that can scale with our new market strategies without compromising the quality and responsiveness expected by our customers. We are excited to use Netcracker’s Revenue Management offering, which will help us roll out new products swiftly and efficiently while simultaneously supporting our other offerings.”

"As our customers' expectations change, we must continue to evolve, working with proven partners and leveraging platforms that are stable, meet the requirements of our business and enable us to deliver the best customer experience. Our longstanding use of its Revenue Management solution validates our relationship with Netcracker. Extending the use of the platform was the logical choice in order to meet our near- and long-term business objectives."

"As we accelerate the transformation of our network and services to fully leverage cloud and virtualization, Orchestration and Automation plays a critical role in how we build and operate both the infrastructure and our business. We selected NEC/Netcracker due to its deep understanding of both physical and virtual domains and its unique capabilities for hybrid operations across physical and cloud environments."

“Our partnership with Netcracker gives us an opportunity to further improve our customer-facing systems and processes with even greater efficiency, allowing us to enhance our promise in delivering exceptional customer experience.”

“The rising complexity of the WAN Network is a significant drain on our time-to-market KPIs, That is the primary reason to invest in Proofs of Concept, to address this important challenge.”

“Netcracker’s pre-integrated BSS suite will enable our organization to improve customer experience and reduce time-to-market. Netcracker’s implementation methodology will also help us standardize our systems and processes across multiple operators.”