61 Moveworks Testimonials

“Time is the biggest thing. We need to give physicians the support they need immediately, so they can do their critical work. That’s what Moveworks does.”

“In my opinion, it was one of the most successful Day 1s we’ve ever had. 1.Bot has become our employee’s new habit.”

“Moveworks takes care of 57% of our support requests. I can’t overstate how important that is for my team and our colleagues.”

“Procore is in the business of construction—not building the best AI chatbot in the world. That’s why we use Moveworks.”

“Employees know they can get quick answers with Moveworks, which means I spend less time troubleshooting.”

“There has been a tremendous digital transition in healthcare. Everything was paper records. And now, the paper days are gone. This evolution created new challenges for IT, but with Moveworks, Luminis Health has met them head-on and found new opportunities to innovate and automate. I’m very proud of what we’ve done, working together side-by-side.”

"Be careful about only engaging in that race to the bottom on costs, because you might win."

"We experienced an impressive adoption rate of 30% within the first month, which is a testament to our employees’ appetite for increased interaction. The numbers were truly astounding, and we attribute this success to meeting our users where they are and providing a service that they needed."

“Out-of-the-box AI accelerates our ability to proactively resolve tickets.”

“Choosing Moveworks was a no-brainer. It’s incredible that the AI handles the majority of employee requests so seamlessly, allowing us to focus on growth.”

“The ROI of Moveworks is clear. We’ve saved hours and hours of time, decreased resolution times, improved productivity, and received considerable positive feedback from employees. With Herbie, we have a solution that removes bottlenecks.”

“I assume people ignore emails, but I know people engage with Herbie. In 2020, every single employee had to become a Zoom, Teams, and Slack expert overnight. The first communication we sent was about how to work from home effectively, explaining how to run a good meeting on Teams and how to properly connect to the VPN. Sending that timely message with Herbie was a game-changer.”

“Our frontline workers—they’re working a lot of hours. The hospitals are full. If it isn’t easy to solve a problem, it’s just instant frustration. We want to be able to solve their issues immediately, on first contact, regardless of the support channel.”

“The pandemic has completely changed how we work. We’ve learned that making it easier to get help is the key to supporting the diverse workforce we have now.”

“We’re growing at 30% a year, and new hires are under pressure to deliver from day one, so we strive to help them within the hour. Maintaining this kind of whiteglove support is expensive if you’re forced to grow your helpdesk staff at the same rate as the rest of the company. With Moveworks, we can decouple IT headcount growth from the organization’s overall growth.”