“With Moveworks, we can provide the same high-quality support to every employee, no matter which languages they speak. The bot gives our people 24/7 help in their native language, conversationally. Now, they can get support right away, without us needing localized service desks all over the world.”

“From a crisis management perspective, we need to make sure everyone gets the message and can follow up with questions. Now, with Moveworks, I feel confident about making change happen overnight.”

“Having a chat-based interface was crucial as we globalized our helpdesk. With Vic, we’ve completely eliminated the waiting, friction, and language barriers that come with asking for help over the phone. We’ve actually shut down phone support because users prefer going to Vic.”

“You don’t have to have a huge team to implement it or worry about a long learning curve. It’s all implemented by Moveworks, and it’s done quickly and easily.”

“In my opinion, it was one of the most successful Day 1s we’ve ever had. 1.Bot has become our employee’s new habit.”

"At Unity Technologies we pride ourselves on making creation possible for anyone, but with that comes a complex and distributed IT ecosystem. Moveworks provided us the ability to automate the resolution of IT issues before they reach an IT employee. This allows us to scale independent of the size of the …

“The other chatbots we evaluated required our team to manually build dialogs and forced users to talk in a very specific way to get a response. But Moveworks understands that users talk differently about the same issues. It’s an out-of-the-box solution that can already grasp the variations in IT speak.”

“Moveworks provides performance data to quickly identify gaps in our operations—what to fix and what to prioritize. By seeing how employees engage with IT, we have the information to better address their needs.”

“Slack is already where employees spend most of their time, whether they’re sharing updates, accessing resources, or just talking to each other. IT support shouldn’t be any different— that’s where Moveworks comes in.”

"With natural language understanding, Moveworks can point every employee to the right solution, whether that’s an account unlock or a knowledge base article. People are used to self-service, and Moveworks’ AI makes it possible for everyone to solve their own issues."

“The Medallia AI agent, powered by Moveworks, provides our employees a spectacular employee experience 24/7 and is our first form of global support for employees. Today, this AI is addressing a third of our service tickets with an average resolution time of less than 5 minutes and a NPS equivalent …

“My team focuses on getting ahead of systemic challenges that our company faces. Automated systems are key to solving problems for our fellow coworkers.”

“We recognize that the world has fundamentally changed since 2020. Exceeding employees’ expectations is a never-ending journey. As loanDepot, and FinTech as a whole, continues to evolve — we need tools that can keep up. Moveworks will help loanDepot grow.”