61 Moveworks Testimonials

“Let’s be honest—no one likes filling out forms. When you’re requesting a new laptop, you’d much rather have a bot just show you pictures of laptops and pick the one you want, instead of tracking down the right document and completing the whole thing manually. So being able to handle forms right in Teams with E-Bot is a really slick experience.”

“The pandemic has completely changed how we work. We’ve learned that making it easier to get help is the key to supporting the diverse workforce we have now.”

“Moveworks elevates messaging platforms from being just communications tools to being a place where employees go to take actions in all kinds of enterprise systems.”

“As a CIO, I have to focus on making IT operations more efficient. At the same time, I have to create an amazing employee experience that is intuitive and frictionless, which helps us attract and retain the best talent in the industry. Moveworks enables us to do both simultaneously."

“Our frontline workers—they’re working a lot of hours. The hospitals are full. If it isn’t easy to solve a problem, it’s just instant frustration. We want to be able to solve their issues immediately, on first contact, regardless of the support channel.”

“Choosing Moveworks was a no-brainer. It’s incredible that the AI handles the majority of employee requests so seamlessly, allowing us to focus on growth.”

“Slack is already where employees spend most of their time, whether they’re sharing updates, accessing resources, or just talking to each other. IT support shouldn’t be any different— that’s where Moveworks comes in.”

“When you have a solution that can diagnose and resolve employees' issues in just a few seconds, that really changes the game for IT support.”

“The ROI of Moveworks is clear. We’ve saved hours and hours of time, decreased resolution times, improved productivity, and received considerable positive feedback from employees. With Herbie, we have a solution that removes bottlenecks.”

“Moveworks takes care of 57% of our support requests. I can’t overstate how important that is for my team and our colleagues.”

“I assume people ignore emails, but I know people engage with Herbie. In 2020, every single employee had to become a Zoom, Teams, and Slack expert overnight. The first communication we sent was about how to work from home effectively, explaining how to run a good meeting on Teams and how to properly connect to the VPN. Sending that timely message with Herbie was a game-changer.”

“We’ve always been email first, always phone a friend first. But Moveworks makes communication personalized. My team can make every message pointed, clear, concise, and actionable with CEVA. One great use case we had was around license management. CEVA sent a simple message asking Adobe Acrobat Professional license owners if they still require access with quick buttons to respond with. This one comm resulted in us reclaiming 1,000 licenses, saving us $55,000 in only 14 days. Driving action with comms like this is one of the biggest of CEVA’s accomplishments. So much that other teams see the value of using Moveworks to engage our employees.”

“As a public utility, it’s important to have our service up and running all the time, and with Moveworks we’ve been able to do that.”