61 Moveworks Testimonials

“Having a chat-based interface was crucial as we globalized our helpdesk. With Vic, we’ve completely eliminated the waiting, friction, and language barriers that come with asking for help over the phone. We’ve actually shut down phone support because users prefer going to Vic.”

“With more than 50 use cases live in production, I can say with confidence that agentic AI has arrived. With the Moveworks Copilot, the possibilities are limitless!”

“Moveworks does more than save time—it’s also changed our team’s mindset about AI in general. We’ve started asking if we can transform other business processes in the same way that Moveworks has transformed IT support.”

“From a crisis management perspective, we need to make sure everyone gets the message and can follow up with questions. Now, with Moveworks, I feel confident about making change happen overnight.”

“Time is the biggest thing. We need to give physicians the support they need immediately, so they can do their critical work. That’s what Moveworks does.”

“Moveworks has reduced the average time to close issues by an entire business day. Over thousands of issues, that’s freed up our teams for higher priorities.”

“Out-of-the-box AI accelerates our ability to proactively resolve tickets.”

“Without Moveworks, we would’ve had to triple our L1 workforce. There’s no comparison to what a human agent can do.”

“We recognize that the world has fundamentally changed since 2020. Exceeding employees’ expectations is a never-ending journey. As loanDepot, and FinTech as a whole, continues to evolve — we need tools that can keep up. Moveworks will help loanDepot grow.”

“Moveworks’ Customer Success team always leans in when I describe an opportunity. Every interaction with Moveworks makes me feel like I’ve planted a seed that will grow and make the platform more powerful.”

“In terms of the experience for employees, there’s nothing even close to Moveworks. It’s the best, period.”

“Sheldon lets us deliver personalized support at scale. It considers who I am, where I live, and what I do—every time it responds.”

“As a CIO, I have to focus on making IT operations more efficient. At the same time, I have to create an amazing employee experience that is intuitive and frictionless, which helps us attract and retain the best talent in the industry. Moveworks enables us to do both simultaneously."