61 Moveworks Testimonials

“Moveworks’ Customer Success team always leans in when I describe an opportunity. Every interaction with Moveworks makes me feel like I’ve planted a seed that will grow and make the platform more powerful.”

“In terms of the experience for employees, there’s nothing even close to Moveworks. It’s the best, period.”

“Moveworks takes care of 57% of our support requests. I can’t overstate how important that is for my team and our colleagues.”

“We recognize that the world has fundamentally changed since 2020. Exceeding employees’ expectations is a never-ending journey. As loanDepot, and FinTech as a whole, continues to evolve — we need tools that can keep up. Moveworks will help loanDepot grow.”

“Moveworks elevates messaging platforms from being just communications tools to being a place where employees go to take actions in all kinds of enterprise systems.”

“We’ve always been email first, always phone a friend first. But Moveworks makes communication personalized. My team can make every message pointed, clear, concise, and actionable with CEVA. One great use case we had was around license management. CEVA sent a simple message asking Adobe Acrobat Professional license owners if they still require access with quick buttons to respond with. This one comm resulted in us reclaiming 1,000 licenses, saving us $55,000 in only 14 days. Driving action with comms like this is one of the biggest of CEVA’s accomplishments. So much that other teams see the value of using Moveworks to engage our employees.”

“As a public utility, it’s important to have our service up and running all the time, and with Moveworks we’ve been able to do that.”

“Out-of-the-box AI accelerates our ability to proactively resolve tickets.”

“As a CIO, I have to focus on making IT operations more efficient. At the same time, I have to create an amazing employee experience that is intuitive and frictionless, which helps us attract and retain the best talent in the industry. Moveworks enables us to do both simultaneously."

“Let’s be honest—no one likes filling out forms. When you’re requesting a new laptop, you’d much rather have a bot just show you pictures of laptops and pick the one you want, instead of tracking down the right document and completing the whole thing manually. So being able to handle forms right in Teams with E-Bot is a really slick experience.”

“We’ve had our eye on AI and ML for some time, and Moveworks is the first service that actually improves IT service delivery— delivers the right resolution faster— while reducing costs.”

“The most visible part of what an IT organization does is support. You could have 700 amazing applications, and your employees won’t care if they can’t get their issues resolved and their devices to work.”

“Moveworks has reduced our IT service costs by over one million dollars per year. It definitely pays for itself — and then some.”

"Digital transformation requires more than just new technology. To actually change how people work, we realized we needed to focus on shifting employees’ behavior. That’s where Moveworks has been critical: The AI helps employees interact with the tools that are transforming our company."

"This is the first conversational AI platform that focuses on the IT service desk. I don’t have to teach it anything, I don’t have to do any scripting, and I don’t need a team of people to create dialogue flows. That part itself is huge: it’s true plug-andplay machine learning.”