61 Moveworks Testimonials

“Sheldon lets us deliver personalized support at scale. It considers who I am, where I live, and what I do—every time it responds.”

“Employees know they can get quick answers with Moveworks, which means I spend less time troubleshooting.”

“There are a lot of companies that claim they do machine learning and artificial intelligence (AI), but most are either creating generic toolkits or using it to enhance old technology. Moveworks is very focused on applying machine learning and AI to solve common issues facing enterprise IT management. They are the only company I have found that has this level of focus, and this is what makes them so successful.”

“Procore is in the business of construction—not building the best AI chatbot in the world. That’s why we use Moveworks.”

“Our goal with Moveworks was to make the entry point for support a natural conversation. So far, the results have been extremely positive. Our employees are now going directly to the bot to get help in real time.”

“Moveworks does more than save time—it’s also changed our team’s mindset about AI in general. We’ve started asking if we can transform other business processes in the same way that Moveworks has transformed IT support.”

“Hearo has actually raised the bar for human agents. Our employees now expect faster resolutions than ever before.”

“Let’s be honest—no one likes filling out forms. When you’re requesting a new laptop, you’d much rather have a bot just show you pictures of laptops and pick the one you want, instead of tracking down the right document and completing the whole thing manually. So being able to handle forms right in Teams with E-Bot is a really slick experience.”

“We’ve had our eye on AI and ML for some time, and Moveworks is the first service that actually improves IT service delivery— delivers the right resolution faster— while reducing costs.”

"With Moveworks the results were immediate. We had a delightful user experience and improved productivity across the company within the first few days of rolling it out, not weeks or months later. Moveworks is a rare breed of technology that immediately provides value back that we can invest in other areas of IT.”

“One of the things that really helped us through planning, soft launch, and launch is how strong the Moveworks customer experience team is. And they continue to help us today. They’re bright, down to earth, and honest.”

“The most visible part of what an IT organization does is support. You could have 700 amazing applications, and your employees won’t care if they can’t get their issues resolved and their devices to work.”

“Moveworks has reduced our IT service costs by over one million dollars per year. It definitely pays for itself — and then some.”

“We’re growing at 30% a year, and new hires are under pressure to deliver from day one, so we strive to help them within the hour. Maintaining this kind of whiteglove support is expensive if you’re forced to grow your helpdesk staff at the same rate as the rest of the company. With Moveworks, we can decouple IT headcount growth from the organization’s overall growth.”

“There has been a tremendous digital transition in healthcare. Everything was paper records. And now, the paper days are gone. This evolution created new challenges for IT, but with Moveworks, Luminis Health has met them head-on and found new opportunities to innovate and automate. I’m very proud of what we’ve done, working together side-by-side.”