"Within 8 weeks we had the platform integrated, deployed and resolving IT issues. We’ve seen some great early results, and we are already starting to look beyond IT, to other service delivery departments, to extend AI to them."

“My team focuses on getting ahead of systemic challenges that our company faces. Automated systems are key to solving problems for our fellow coworkers.”

“Out-of-the-box AI accelerates our ability to proactively resolve tickets.”

“The most visible part of what an IT organization does is support. You could have 700 amazing applications, and your employees won’t care if they can’t get their issues resolved and their devices to work.”

“Moveworks has reduced our IT service costs by over one million dollars per year. It definitely pays for itself — and then some.”

“From a crisis management perspective, we need to make sure everyone gets the message and can follow up with questions. Now, with Moveworks, I feel confident about making change happen overnight.”

“Time is the biggest thing. We need to give physicians the support they need immediately, so they can do their critical work. That’s what Moveworks does.”

“Moveworks has reduced the average time to close issues by an entire business day. Over thousands of issues, that’s freed up our teams for higher priorities.”

"This is the first conversational AI platform that focuses on the IT service desk. I don’t have to teach it anything, I don’t have to do any scripting, and I don’t need a team of people to create dialogue flows. That part itself is huge: it’s true plug-andplay machine learning.”

“You don’t have to have a huge team to implement it or worry about a long learning curve. It’s all implemented by Moveworks, and it’s done quickly and easily.”

“In my opinion, it was one of the most successful Day 1s we’ve ever had. 1.Bot has become our employee’s new habit.”

“When you have a solution that can diagnose and resolve employees' issues in just a few seconds, that really changes the game for IT support.”

“The Medallia AI agent, powered by Moveworks, provides our employees a spectacular employee experience 24/7 and is our first form of global support for employees. Today, this AI is addressing a third of our service tickets with an average resolution time of less than 5 minutes and a NPS equivalent …

“As a CIO, I have to focus on making IT operations more efficient. At the same time, I have to create an amazing employee experience that is intuitive and frictionless, which helps us attract and retain the best talent in the industry. Moveworks enables us to do both simultaneously."

“Let’s be honest—no one likes filling out forms. When you’re requesting a new laptop, you’d much rather have a bot just show you pictures of laptops and pick the one you want, instead of tracking down the right document and completing the whole thing manually. So being able to handle …