61 Moveworks Testimonials

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  • “You don’t have to have a huge team to implement it or worry about a long learning curve. It’s all implemented by Moveworks, and it’s done quickly and easily.”

  • “The ROI of Moveworks is clear. We’ve saved hours and hours of time, decreased resolution times, improved productivity, and received considerable positive feedback from employees. With Herbie, we have a solution that removes bottlenecks.”

  • “Sheldon lets us deliver personalized support at scale. It considers who I am, where I live, and what I do—every time it responds.”

  • "I’m using EXI to understand where the problems are across my organization. Do we have problems in Sales that don't manifest themselves in Marketing? Do we have remote employees struggling with problems that in-office employees don't have right now? I'm blind to those things. EXI will help us better focus …

  • “As a CIO, I have to focus on making IT operations more efficient. At the same time, I have to create an amazing employee experience that is intuitive and frictionless, which helps us attract and retain the best talent in the industry. Moveworks enables us to do both simultaneously."

  • “Choosing Moveworks was a no-brainer. It’s incredible that the AI handles the majority of employee requests so seamlessly, allowing us to focus on growth.”

  • “Out-of-the-box AI accelerates our ability to proactively resolve tickets.”

  • “The Medallia AI agent, powered by Moveworks, provides our employees a spectacular employee experience 24/7 and is our first form of global support for employees. Today, this AI is addressing a third of our service tickets with an average resolution time of less than 5 minutes and a NPS equivalent …

  • “My team focuses on getting ahead of systemic challenges that our company faces. Automated systems are key to solving problems for our fellow coworkers.”

  • “When you have a solution that can diagnose and resolve employees' issues in just a few seconds, that really changes the game for IT support.”

  • “Our goal with Moveworks was to make the entry point for support a natural conversation. So far, the results have been extremely positive. Our employees are now going directly to the bot to get help in real time.”

  • “Moveworks does more than save time—it’s also changed our team’s mindset about AI in general. We’ve started asking if we can transform other business processes in the same way that Moveworks has transformed IT support.”

  • “Hearo has actually raised the bar for human agents. Our employees now expect faster resolutions than ever before.”

  • “Automation, digital platforms, and other innovations are rapidly changing the fundamental nature of work. In partnership with Moveworks, The Wonderful Company is optimizing its operations and empowering its workforce to work smarter and faster to support digital transformation.”

  • “Moveworks solved enterprise AI and tackles challenges other solutions simply can’t touch. The technology is impressively sophisticated and best of all, we don’t need to dedicate a team of developers to make it work.”