61 Moveworks Testimonials

“Time is the biggest thing. We need to give physicians the support they need immediately, so they can do their critical work. That’s what Moveworks does.”

“The other chatbots we evaluated required our team to manually build dialogs and forced users to talk in a very specific way to get a response. But Moveworks understands that users talk differently about the same issues. It’s an out-of-the-box solution that can already grasp the variations in IT speak.”

"Digital transformation requires more than just new technology. To actually change how people work, we realized we needed to focus on shifting employees’ behavior. That’s where Moveworks has been critical: The AI helps employees interact with the tools that are transforming our company."

“Our frontline workers—they’re working a lot of hours. The hospitals are full. If it isn’t easy to solve a problem, it’s just instant frustration. We want to be able to solve their issues immediately, on first contact, regardless of the support channel.”

“The pandemic has completely changed how we work. We’ve learned that making it easier to get help is the key to supporting the diverse workforce we have now.”

“Let’s be honest—no one likes filling out forms. When you’re requesting a new laptop, you’d much rather have a bot just show you pictures of laptops and pick the one you want, instead of tracking down the right document and completing the whole thing manually. So being able to handle forms right in Teams with E-Bot is a really slick experience.”

“We’ve had our eye on AI and ML for some time, and Moveworks is the first service that actually improves IT service delivery— delivers the right resolution faster— while reducing costs.”

“Without Moveworks, we would’ve had to triple our L1 workforce. There’s no comparison to what a human agent can do.”

“Having a chat-based interface was crucial as we globalized our helpdesk. With Vic, we’ve completely eliminated the waiting, friction, and language barriers that come with asking for help over the phone. We’ve actually shut down phone support because users prefer going to Vic.”

"At Unity Technologies we pride ourselves on making creation possible for anyone, but with that comes a complex and distributed IT ecosystem. Moveworks provided us the ability to automate the resolution of IT issues before they reach an IT employee. This allows us to scale independent of the size of the team. We really think Moveworks is the future of IT support."

“Moveworks provides performance data to quickly identify gaps in our operations—what to fix and what to prioritize. By seeing how employees engage with IT, we have the information to better address their needs.”

“Choosing Moveworks was a no-brainer. It’s incredible that the AI handles the majority of employee requests so seamlessly, allowing us to focus on growth.”

“Automation, digital platforms, and other innovations are rapidly changing the fundamental nature of work. In partnership with Moveworks, The Wonderful Company is optimizing its operations and empowering its workforce to work smarter and faster to support digital transformation.”

“Moveworks solved enterprise AI and tackles challenges other solutions simply can’t touch. The technology is impressively sophisticated and best of all, we don’t need to dedicate a team of developers to make it work.”

“We’re a team of innovators who believe in empowering our workforce to reach their full potential. By embracing AI and digital transformation, we’re driving efficiency and innovation, as well as elevating the employee experience. As a result, we’re setting ourselves up for success now and in the years ahead, and Moveworks is at the forefront of this exciting journey.”