61 Moveworks Testimonials

"I’m using EXI to understand where the problems are across my organization. Do we have problems in Sales that don't manifest themselves in Marketing? Do we have remote employees struggling with problems that in-office employees don't have right now? I'm blind to those things. EXI will help us better focus our resources to where they're needed — now."

“Employees know they can get quick answers with Moveworks, which means I spend less time troubleshooting.”

"This is the first conversational AI platform that focuses on the IT service desk. I don’t have to teach it anything, I don’t have to do any scripting, and I don’t need a team of people to create dialogue flows. That part itself is huge: it’s true plug-andplay machine learning.”

"Within 8 weeks we had the platform integrated, deployed and resolving IT issues. We’ve seen some great early results, and we are already starting to look beyond IT, to other service delivery departments, to extend AI to them."

“When we first evaluated Moveworks, we were immediately intrigued by the possibilities, and we set our goals high. Just two months after deploying the bot, we were able to reduce managed service support costs, while also improving the employee experience.”

“With more than 50 use cases live in production, I can say with confidence that agentic AI has arrived. With the Moveworks Copilot, the possibilities are limitless!”

“From a crisis management perspective, we need to make sure everyone gets the message and can follow up with questions. Now, with Moveworks, I feel confident about making change happen overnight.”

“Time is the biggest thing. We need to give physicians the support they need immediately, so they can do their critical work. That’s what Moveworks does.”

“Moveworks has reduced the average time to close issues by an entire business day. Over thousands of issues, that’s freed up our teams for higher priorities.”

“Moveworks elevates messaging platforms from being just communications tools to being a place where employees go to take actions in all kinds of enterprise systems.”

“As a CIO, I have to focus on making IT operations more efficient. At the same time, I have to create an amazing employee experience that is intuitive and frictionless, which helps us attract and retain the best talent in the industry. Moveworks enables us to do both simultaneously."

“The Medallia AI agent, powered by Moveworks, provides our employees a spectacular employee experience 24/7 and is our first form of global support for employees. Today, this AI is addressing a third of our service tickets with an average resolution time of less than 5 minutes and a NPS equivalent to a human agent. This is the magic of AI from Moveworks!”

“My team focuses on getting ahead of systemic challenges that our company faces. Automated systems are key to solving problems for our fellow coworkers.”

“Without Moveworks, we would’ve had to triple our L1 workforce. There’s no comparison to what a human agent can do.”

“Having a chat-based interface was crucial as we globalized our helpdesk. With Vic, we’ve completely eliminated the waiting, friction, and language barriers that come with asking for help over the phone. We’ve actually shut down phone support because users prefer going to Vic.”