28 Mitchell 1 Testimonials

“A must for any shop owner, manager, or office personnel! Even the most experienced and well-versed user will learn something. Excellent instructors who really care about the program.”

“I loved that the teachers were actually programmers involved in developing the software so they knew the program intimately, yet they still had the business experience to know how to make it all relevant to us.”

“ProDemand saves me a lot of time and effort — it’s awesome. I can quickly find the information I need to write my estimates with accurate labor times and parts pricing. Our techs use the repair information and wiring diagrams, and everything is right there where they need it. Searching in ProDemand is self-explanatory, so it’s easy to find component locations to diagnose and repair a vehicle.”

"Our SocialCRM support agent is great she creates the promotional marketing emails that I’ve chosen, and turns everything around quickly. The SocialCRM program is a nice complement to our Web marketing efforts. We use the metrics to maximize our visibility and track traffic to understand how our customers are finding us, whether through the website or from our stores. The reports are very helpful to see what the SocialCRM system is capturing with regard to our performance, and the dashboard is very easy to use."

“I used to have to create my own emails. It took so much of my time finding the right pictures, cropping them to fit, and then trying to put everything together in the correct format for the email. Mitchell 1 has some really great graphics and content for the Thank-you and Service Reminder emails – and also special promotions. And everything is formatted for mobile devices, so I don’t even have to think about whether my customer is going to be able to read the email. This saves me so much time – time I can use to focus on running the business, not trying to format emails.”

“I signed for Social CRM up one month ago and am already glad — and overwhelmed with results. I look forward to years ahead.”

“I’m new to social media marketing, so I really appreciate having a support agent dedicated to helping me stay on top of my social media presence. The email Target Market Promotions let me connect with customers with hardly any effort. I’ve been really happy with the SocialCRM solution and my support agent is fantastic. It’s great to know that Mitchell 1 cares as much about its customers as I do about mine.”

"The Google Ads service from SocialCRM is working very well for our smog business. When people type in ‘smog’ near me, we’re coming up, and we’ve seen a significant increase in business. It’s working and has been cost effective. We’re very happy with the service and recommend Mitchell 1."

"This was great! The whole Mitchell 1 team is amazing. The workshop and amenities were outstanding. Thank you."

"We started with hand-written invoices. Now we’re using the Truck Edition shop management system which is perfect because it’s now integrated with our big trucks. The reporting system is also very helpful. I can break it down by individual technician – what their billable hours are, what their actual hours are, what we’ve actually written service-wise. It helps me make sure that everything is tracked properly. It’s made our lives much easier."

"With TruckSeries I like being able to type in the VIN number and easily scroll through the options it gives me. If I want to look at specific parts of the drive train, electrical system, charging system, starting system, and DPF systems, I don’t have to crawl through pages and pages. I can zero in on what I need and toss the rest aside. That’s what makes it easy for me. And time is money in this business. I believe it’s the only system out there that’s reliable, and has everything I need in it. I wouldn’t trust anything else."

"I try to respond to all of my reviews, but, it does take time. Mitchell 1’s new automated response feature definitely saves me time! And, its really easy to use. I just read my review, click the response button and the system creates a response for me. I think that’s pretty great. I especially like that I can edit each response before I publish it. That allows me to add my own personal touch to each response."

Mitchell 1 CRM’s new AI response to reviews is absolutely incredible. I would normally spend a few minutes responding to each review in a personal way that delivered a special touch. I was beyond impressed when I started using Mitchell 1 CRM’s and reading the response from the AI.. Thank you Mitchell 1 CRM for making my life as a shop owner easier, less work, and improving my social media presence!

"Ever since we have been using the SureCritic™ automatic response, it has saved time (money) in responding to customers. I can easily access the automated reviews from the convenience of my house or while out with the kids. Even if there are some things in the review that are not too positive, the automated response has very soothing words to show the customer we care and we will make it right."

"The best thing about the Manager SE System is how easy it is to use it definitely helps me run my business more efficiently."