28 Mitchell 1 Testimonials

“We’re much better equipped with ProDemand. Having the community of pros available gives us more capability.”

“There are many features of the Mitchell 1 Manager software that stand out. The creation of canned jobs and building parts kits make completing an estimate or repair order a breeze. This feature takes the guesswork out of creating the order and is a great time saver. We have also found that the reports are extremely useful in giving a clear picture of the business — where the profits are highest and where adjustments need to be made. Mitchell 1 software has enabled us to stay ahead of the quickly changing auto repair business.”

“ProDemand saves me a lot of time and effort — it’s awesome. I can quickly find the information I need to write my estimates with accurate labor times and parts pricing. Our techs use the repair information and wiring diagrams, and everything is right there where they need it. Searching in ProDemand is self-explanatory, so it’s easy to find component locations to diagnose and repair a vehicle.”

“ProDemand is so easy to navigate. Our technicians can get around the program and find the information they want quickly, so they don’t need to spend all day at the computer. We also really like the electrical diagrams in ProDemand. The detailed pictures are not only thorough and relevant to the vehicle you’re working on, but they’re also accurate – and that’s very important when it comes to electrical repairs.”

“The new search functionality in ProDemand – 1Search – automatically puts everything my techs need right there. They enter what they’re looking for and BOOM, it’s there.”

“The best thing about ProDemand is the ease of use. I’m able to quickly find what I’m looking for because the information in ProDemand is laid out the way I think, not the way some IT guy thinks. And having the TSBs and Recalls right where I need them has helped me diagnose issues that other shops have missed. That has actually brought in new business and helped improve our customer base.”

“The first car I entered into SureTrack is a car we’ve been having a problem with. I immediately found information on SureTrack that was not available from other sources. A few years ago I truly thought you had to have an O.E. scan tool to fix new cars. You’ve proven me wrong and it’s nice to see from an independents shop’s view. Thank you very much.”

“ProDemand is more efficient. I spend less time entering information. I don’t have to repeat lookups enter it once and you’re done.”

“ProDemand cuts the time we spend searching drastically. My techs find information faster and are more productive.”

“Whether you’re a single bay or 12-bay shop, you can use Manager SE to go as deep as you need, or just use the features on the surface. With Manager SE, I have my thumb on the pulse of the repair from beginning to end. Being able to order parts online is a huge time saver and managing parts so much more efficiently helps us be more profitable.”

“A must for any shop owner, manager, or office personnel! Even the most experienced and well-versed user will learn something. Excellent instructors who really care about the program.”

“A lot of very useful information that will increase efficiency and profits.”

“I loved that the teachers were actually programmers involved in developing the software so they knew the program intimately, yet they still had the business experience to know how to make it all relevant to us.”

“Everything was great – will be sending other employees.”

“Since we implemented the SocialCRM service, we’ve gotten more than 140 positive reviews in less than a year! We love the SureCritic review system and seeing all the nice things people have to say about us.”