“We made a decision to build an integrated technology solution that gives us a 360-degree view of our Dynamics 365 customers globally.”
"With Mural in Teams, you can add murals to Teams channels, chats, and video or audio meetings for more connected teamwork and to make it easy to find all your murals together with other information used in the project. You can also easily share murals with team members for smoother collaboration."
“We deployed three virtual machines. One is used to monitor the in-store cameras, and the other is used to store a Dynamics 365 database backup. If the store loses its internet connection to Dynamics 365, it would be able to operate normally while that particular VM continues with the operations. Then, once the connection is restored, it will be able to synchronize back to Dynamics 365.”
"Without Dynamics 365 Remote Assist and Guides and our training videos, it would have been difficult to get new technicians ready for the field. And we’ve seen impressive cost savings—about 85 percent of our normal training expense—over the past 9 to 12 months with this completely remote approach."
"We benefitted immediately. We access data seamlessly now, and faster. And with fewer custom interfaces to worry about, we’re much more productive."
It’s so much more than a good general ledger system. Dynamics 365 combines a wide range of operational applications into one value-added platform."
“When Microsoft delivers a solution, all the pieces work together. Apart from the value we get from Dynamics 365 itself, the support from Microsoft and the company’s direction give us a lot of confidence.”
"We’re looking forward to using AI and benefitting from Microsoft’s continued investment in that area.”
"Rather than follow others, we pursue our own path in evolving and enhancing our unique experience for customers."
"We can now maximize revenue opportunities and minimize the risk of lost revenue."
"We see huge potential to change the way we conduct OTJ for our employees. In addition, since HoloLens 2 and Guides help employees maintain social distance during training, I also expect Guides will be an effective solution to maintain production during the COVID-19 health crisis."
“The integration between all the Microsoft applications helps, such as integrating Microsoft Dynamics CRM with Microsoft Teams and Microsoft Outlook. When we see those product announcements about the new things coming up, it’s all functionality we can use because we use the Microsoft suite of products."
"We’ve been fortunate. Microsoft has become our lifeblood heart, veins, everything. Without it, we would be unable to do what we do. We are performing an important public function. Getting systems that work has been key."
“We have achieved what we set out to do—and more. Our move to Azure and the suite of solutions has enabled PGC to provide undisrupted online education to hundreds of thousands of students across Pakistan during the pandemic."
"Our new tools enable the personal touch at scale. They help staff make donors feel valued."