"Now we are able to spend more time with our beneficiaries, and engage with them in a more productive and meaningful way."
“We use the Dynamics 365 Customer Service model-driven apps in coordination with Power Automate, Outlook, Azure SharePoint, and Power BI to optimize the NJDCA’s ability to track necessary data and serve the residents of New Jersey as efficiently as possible.”
"Our total IT overhaul imparted a speed of response and cohesion that transformed our quality of service to customers and created new revenue opportunities."
"I feel sure technology will continue to advance, eliminating the barriers we feel between the real and digital worlds. I look forward to seeing how Microsoft further enhances our lifestyles and business methods with new products and services."
"In roughly 18 months since going live with Microsoft Dynamics 365, we’ve recorded more than 100,000 cases, giving us information that we couldn’t have easily accessed or used in a meaningful way before, but now generate in seconds."
“We want to make sure that we can adapt and move. That's what Dynamics 365 Commerce brought to us from the get-go: an opportunity to make sure that we could take something well into the future.”
"Microsoft is an outstanding organisation. They provide such an integrated platform. Everything from Azure, to the Internet of Things, to machine learning. We have now placed AI as one of our top three strategic priorities and there is a long pipeline of problem statements we are hoping to take forward.”
“The more that we look outside at how you are using technology and apply it in a rapid way and adopt it into healthcare, it is going to make a huge impact.”
"Dynamics 365 is a significant undertaking for the IRC. Once fully deployed, it will be immensely beneficial to our overall health and growth as an organization—improving the flow of our operational processes and communication and enabling us to devote more time to directly serving our clients."
“Dynamics 365 lets us approve and manage invoices from anywhere. With this solution, we’ve streamlined the approvals process and we have the flexibility to continue our mission remotely.”
“With our previous processes, we could not have distributed this amount of funds quickly. They would have gone unused. Streamlining payments with Dynamics 365, we had $70,000 left to distribute by December 26th."
“All of these helped us become more efficient and productive because we could automate some of our processes. After more than a year, we decided we needed a system in the cloud so that we also didn’t need to manage on-premise servers. We opted to upgrade to Microsoft Dynamics 365 …
"With Dynamics 365, we know that even when situations change unexpectedly or urgently, we’re enriching the experience for the patient every step of the way."
“With Dynamics 365, our representatives have the information at their fingertips to be a knowledgeable resource to their customers. That’s critically important for sustaining meaningful relationships.”
“Before we deployed Dynamics 365, we had no feedback loop on the effectiveness of our education programs. Now we know how frequently assets are used and how to improve them. We can track how effective each message has been.”
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