2339 Microsoft Dynamics 365 Testimonials

"[Microsoft has] thought through all the best practices for each type of workflow, so it makes sense to shift to the ones in Dynamics 365 whenever possible."

“Everything is more visible and automated now. There are no worries about when it was done, how it was done—this task is completed."

“This extensibility comes down to the technology choices we made.”

“Microsoft has been our trusted partner for many years. Thus, the decision was easy to continue using its services while searching for new solutions and exploring new technologies."

"An important aspect of this migration was to maintain sales continuity. We did it so seamlessly that customers were never affected by the change. We can safely say that this was the fastest project ever implemented at Inter Cars, which was only implemented a week before the deadline."

"I really felt the software was designed for our business. As we learnt more about it, and we learnt what an amazing pipeline of new and exciting features were coming, I knew we had made the right decision."

"Pivoting to an e-commerce platform has really opened doors for them for new revenue opportunities."

"It was key for us to develop an agile supply chain to handle volatile customer demand and gain data-based business intelligence to inform our decision making. Azure was our infrastructure of choice."

"It was challenging to find the information required for a single customer. We needed a bird's eye view over every touchpoint to be able to answer customer queries and anticipate their needs quickly."

"We know that experiences drive beliefs, beliefs drive actions, and actions drive results. With Dynamics 365 Customer Voice, we’re exceeding expectations with customer service and driving trust in our brand."

“When we started using Dynamics 365 Customer Voice and Power Automate, we reduced the time it takes to create and send a survey from four weeks to just a few hours. That has freed up our developers to do other important work.”

"We’re hoping to use Customer Insights as the primary tool to help manage our Thank You Desk. We’ve already seen outstanding results with Dynamics 365 Customer Voice, and we’re excited about potentially making an even bigger impact by adding Customer Insights.”

“Now, instead of our customers reaching out again, we proactively reply to them right away and resolve any additional issues thanks to the Dynamics 365 Customer Voice surveys."

"Looking back, I’m so glad we moved to Dynamics 365 when we did. The SaaS model allowed us to adapt to implications resulting from COVID-19 and allowed us to continue to serve our clients remotely."

“When we changed the IT infrastructure from one day to the next, our colleagues were at first unsure that it would work. Now they’ve learned how to use it and what possibilities it opens up."