2339 Microsoft Dynamics 365 Testimonials

"Microsoft Dynamics 365 proved itself very quickly in sales. That benefited us in the area of service and support. We were able to use the existing data and Dynamics infrastructure to avoid rolling out multiple systems. To make Global Support Management a reality, we added a customer service module to the solution."

"I quickly saw access to really interesting new Microsoft tools in the stack like propensity management, digital Web chat support, Machine Learning and analytics to build better models of customer behavior and needs."

"With Microsoft Dynamics 365 and Adobe Experience Cloud, we’re able to meet customers wherever they are—with the activities that they’re interested in to achieve their personal fitness goals."

"It has a positive contribution to safety and quality, by providing easy access to critical information and data and have it directly in front of the lab tech while they were doing the experiment."

"With the app, our vendors are able to initiate business contacts and track potential business opportunities that drive company productivity."

"Although this app arose as a contingency measure, it has shown that it may be able to handle all of our business management needs."

“We went from being users to becoming co-stars of this development. Although this app arose as a contingency measure, it has shown that it may be able to handle all of our business management needs. We turned the app into something we feel like we own.”

"[Dynamics 365 Guides] is like taking the whole factory handbook and bringing it to life."

"We’re going to have the tools to solve potential problems before they happen."

"[HoloLens 2 and Guides] unleash creativity and provide things the manufacturing industry hasn’t seen or even imagined yet."

"With customer-led journey orchestration in Dynamics 365 Marketing, our agents can gain a real-time, 360-degree view of each customer and their support experience."

"With Dynamics 365, we improve the reliability of our processes and provide a greater level of validation on patient care details. We’ve gained analytics and insights about the services we deliver, helping us improve our decision making."

"Once a few employees started to organize Teams meetings, the quality of the experience quickly encouraged others to do the same. More Teams meetings led to more Teams collaboration and, very soon, everyone was actively using Teams. Microsoft 365 usage reports confirmed the trend. We saw the transition grow in waves—as usage of Skype for Business Online came down, Teams activity went up.”

"Islands mode gave people a chance to compare Skype for Business and Teams for themselves. When they saw how much better Teams performed in terms of call quality and usability, they had no problem making the switch."

“What we recognized is that there are enough API solutions in this world that everything should talk to each other. And we were way behind the times.”