“To do that, we needed to build a single digital core that would allow us to organize information to make both operational and strategic decisions.“
"We’ve acquired a terrifically efficient new method of knowledge transfer with Dynamics 365 Remote Assist and HoloLens 2 because beginner and intermediate technicians can sit in on sessions with experts."
“We wanted a performance management process and practice that was much more aligned with the world we live in today. The previous solution felt like it was a compliance exercise rather than an enabler."
"Getting the right information, at the right time, to the right person is easy now thanks to the MyLinc system and Microsoft Dynamics CRM."
"Microsoft Dynamics CRM enables us to manage prospects right from that initial expression of interest."
“Microsoft Dynamics CRM provides us with the perfect architecture to build upon. It’s a greatfit, and fulfills so many needs, we decided to make it the foundation for our entire platform.”
"Using Dynamics CRM, we have successfully implemented a ‘one face to the customer’ approach. Our distribution and marketing teams are always up-to-speed on customer relations."
"Our government is committed to ensuring intellectual property rights protection. The contract signed with Microsoft is a major step in the right direction."
"Microsoft Dynamics GP has flipped our world upside down—from thinking about one company at a time to thinking about things on a global level."
“With Dynamics CRM Online, we can quickly add a field for new requirements to ensure that people in the system only see what they need to. This control over information visibility is resulting in huge efficiencies across the business.”
"We found we were able to mount our own system on the platform very easily, even though it was developed using other technologies, achieving significant cost-savings in the order of 60%."
"With Dynamics CRM, we went from not knowing anything to pinpointing where things went askew."
"Microsoft Dynamics CRM enables us to comprehensively manage the database of our customers and business partners. It is also a management platform for our maintenance service processes. Its integration with the ERP and B2B systems ensures data consistency, helping us to provide high-quality services to our customers, both at the …
“The main achievement is that our university can now offer a clear benefit to potential and existing students. In a dynamic world of competition, Microsoft Dynamics will add value to our graduates and will make it easier to be employed.”
"Our goal with using the Unified Service Desk in Dynamics CRM is to simplify life for our agents and improve the overall experience and service for our customers. We’ve managed to save about 30 seconds on every call, which is huge in a contact center."
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