2339 Microsoft Dynamics 365 Testimonials

"At CCBS, we have thousands of points of sale and delivery. It’s a complicated, growing operation that demands flexibility.”

"From an ERP perspective, previously, expansion into a new market could take us up to 14 months. With Dynamics 365 Finance, we can achieve that in three to four months."

"Our Customer Success Manager is a great support in our success. He’s a sounding board for our approaches and ideas, he prepares us for the new releases, and brings us in contact with the right Microsoft Cloud Partners to develop our solution."

"We’ve touched on only a little of what we will be able to do. Our initiatives are a real-game changer for how we connect with our citizens."

“Our digital 311 service is designed on Dynamics 365 to directly support citizen engagement and government transparency. That’s exactly what we want for citizen engagement.”

"Dynamics 365 enables us to concentrate on our business, rather than the ERP itself. Now I only have one person who is fully dedicated to the ERP. This wouldn’t have been possible with the infrastructure and middleware we had before."

"I measure the success of Microsoft Unified Support in the support calls we don’t get, the time we don’t spend on the Microsoft environment. That’s more time we spend moving forward."

"Gathering and sharing information accurately and quickly with families and my colleagues in a way that respects those families is key to everything we do."

"We saw it as crucial to have an LTE capability so that we could maximise safety for our staff in the field."

"Whether it’s making the difficult decision to remove a child from a dangerous home or referring a family to substance abuse treatment, these technological upgrades will mean CPS have the tools they need to serve children and families right at their fingertips."

"We’re at a point where we can really leverage the benefits of the platform to improve our business and our ability to collaborate for and with the customer. Microsoft 365 enables us to be more transparent and more secure, which is a very difficult balance to maintain. The more we use the platform, the more we trust it."

"The search for the right device took us 18 months. Any device we selected needed to have the right combination of computing power and mobility. We wanted our customers and staff to be comfortable and familiar with it instantly. What we needed was Microsoft Surface."

"There is a big shift away from the brick-and-mortar style of banking to digital banking’, says Ashfaq Bandey, Vice President Human Resources at Mashreq Bank. ‘The challenge is offering your customers everything digitally and, at the same time, making sure their data is secure."

"In the past, the ability to service customers was drastically impacted by the travel time needed to visit each customer site, and the need to return to the office to complete paperwork. Staff at the branch also had to use four or five unique applications, depending on whether they needed to access core banking functionalities, customer relationship management tools, customer inquiry systems, or the sale systems."

‘What it allows you to do is personalize customer interactions with the bank, make these interactions contextual, and assure services are available at the place and time that the customer needs them.’