“Digitalisation is really important to the EA. It’s about the data we hold and how we then enable access to that data. But it’s also about simplifying the user experience – which is important for those we regulate and how we engage with our communities.”
"Before we embarked upon this transformation, we had no facilities that were regarded as outstanding by CQC. Now, 20% of our facilities are rated outstanding."
"Now we roll out the new functionalities every second week and everything is much, much easier from the IT perspective."
“The proposals are all set up to run overnight and are waiting for the team when they arrive in the morning.”
“Dynamics 365 helps us better connect people, processes, and data. As a result, we can make smarter business decisions.”
“As our business evolved, we needed a system that matched our scale and agility. We wanted a more intuitive, cloud-based solution that could keep pace with the way we work today—and support where we’re headed next.”
“We selected the Microsoft platform because we recognized their strong commitment to cloud innovation.”
“Dynamics 365 is a modern platform that will give us more flexibility and agility to meet last-minute changes.”
"It was difficult to get an engineer who was an expert in dealing with on-premises systems. Our support requests would take longer to solve, especially when there were incidents."
"At peak times, we would experience latency issues, and we didn’t have the capacity to scale to meet the higher demand."
“With the enhanced project visibility in Dynamics 365, we're even better equipped to accurately estimate project costs and timelines. Ultimately, we have more efficient sales processes and better customer relationships because we’ve improved our visibility.”
“This has facilitated efficient collaboration between our business development, PM, and finance teams, and streamlined our quoting process with sponsors."
"At that time, the bank was experiencing a considerable increase in both the number of customers and product features, increasing the need for a robust technological model."
"Our operators had to switch between several screens to solve a single customer request, which was not ideal."
"Our operators now have immediate access to the customer's history and can resolve issues more quickly."
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