“With Dynamics CRM Online, we have seen more students deciding to enroll with PSB Academy. In fact, we’ve seen an over 14 percent rise in numbers, without having to spend a cent on additional marketing.”
"Microsoft has become an integral part of Magicrete’s journey, breaking down silos, creating agile, self-organizing teams, and driving data-driven decision-making. We have been an early adopter of technology right from our founding years, and already had our processes and data on the cloud long before the pandemic hit India. Therefore, …
“Using the WBS and tools within Project Operations, we can identify jobs that are at risk much easier, so we can get them back on track faster. That means our projects have a much higher chance of being on time and on budget for our customers.”
"They came to us to update this large call center using Microsoft technology. They wanted to overhaul the whole concept of customer journey and experience."
“Today, we have this uniqueness of reliability in the numbers, where everyone can work with the same information. For me, that’s a gain that might not be measured in time, but rather in the quality of decision making.”
“Microsoft comes with an ERP solution, which is Business Central. Azure is a great tool for data integration, which we have really liked. You have all the information in the palm of your hand. State-of-the-art technology, artificial intelligence – it's a partnership for many years.”
“With Dynamics 365, we have a platform that aligns perfectly with our cloud strategy and vision. We saw this as not just an ERP implementation, but as a comprehensive platform for digitization that can streamline our entire business.”
“With the system we used to manage purchases, it was also sometimes challenging to get accurate stock counts and ensure fast delivery.”
“With Dynamics 365, we can go directly to the purchase order, which already has all the information we need in one place, whether it’s the raw materials ordered or the estimated costs. That’s a huge time saver, and it’s easier for us to create repeat orders as well.”
“We moved away from managing service requests via emails to working directly within Dynamics 365. This allows us to manage our workload and reporting more efficiently.”
“Transition to Dynamics 365 has made it easier and faster to make changes and the integration with AWS allows us to listen to a call directly from the Dynamics 365 rather than manually search through a database.”
"We’re able to react and respond quickly to data or reporting requests, and we seize opportunities faster.”
“We now have more time to focus on strategy because we’re spending less time pulling data.”
“Using Microsoft Dynamics 365 Contact Center, we can serve our customers through their preferred communication platform, including WhatsApp, for their convenience.”
"Prior to utilizing CRM, managing customer activities involved multiple steps and it was difficult to consolidate customer profiles and track timelines."
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