"Microsoft Dynamics CRM was chosen after analysing the market and the customers of this technology. Its user-friendliness, efficient deployment, associated cost and scalability are some of the aspects that weighed in. Moreover, BOND was chosen as the deployment partner after considering its functional competencies, experience and team."
"Dynamics 365 gives us the cloud-based architecture we require to support the growth requirements of the business. The combination of Dynamics 365, Power Platform, and Azure cloud services provides Peet’s with a scalable and supportable technology foundation for the future.”
"It is an important tool to help Marketing Managers to perform a more intelligent, automated and with many more resources. I am convinced that from now on it will not be possible to continue obtaining results without this type of technology."
"They came to us to update this large call center using Microsoft technology. They wanted to overhaul the whole concept of customer journey and experience."
“Today, we have this uniqueness of reliability in the numbers, where everyone can work with the same information. For me, that’s a gain that might not be measured in time, but rather in the quality of decision making.”
“Microsoft comes with an ERP solution, which is Business Central. Azure is a great tool for data integration, which we have really liked. You have all the information in the palm of your hand. State-of-the-art technology, artificial intelligence – it's a partnership for many years.”
“With Dynamics 365, we have a platform that aligns perfectly with our cloud strategy and vision. We saw this as not just an ERP implementation, but as a comprehensive platform for digitization that can streamline our entire business.”
“With the system we used to manage purchases, it was also sometimes challenging to get accurate stock counts and ensure fast delivery.”
“With Dynamics 365, we can go directly to the purchase order, which already has all the information we need in one place, whether it’s the raw materials ordered or the estimated costs. That’s a huge time saver, and it’s easier for us to create repeat orders as well.”
“We moved away from managing service requests via emails to working directly within Dynamics 365. This allows us to manage our workload and reporting more efficiently.”
“Transition to Dynamics 365 has made it easier and faster to make changes and the integration with AWS allows us to listen to a call directly from the Dynamics 365 rather than manually search through a database.”
"We’re able to react and respond quickly to data or reporting requests, and we seize opportunities faster.”
“We now have more time to focus on strategy because we’re spending less time pulling data.”
“Using Microsoft Dynamics 365 Contact Center, we can serve our customers through their preferred communication platform, including WhatsApp, for their convenience.”
"Prior to utilizing CRM, managing customer activities involved multiple steps and it was difficult to consolidate customer profiles and track timelines."
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