"Our goal is to ensure information at the fingertips of all our employees. To enable us to do this, the proliferation of technology built on solid intelligence platforms is essential as we enter the digital age."
"With Microsoft Dynamics CRM Online, we don’t have to apply upgrades and our data is backed up in multiple locations. The cloud also reduces system admin so we can deploy resources to other IT tasks."
"We use some of the data collected to identify our bottlenecks in the supply chain so we can focus on the most important areas first, as part of our continuous improvement initiatives. A very good example of this was the implementation of an automation script for CAM programming in our …
“It really took us taking a step back to become scalable and build that foundation and ensure that we were committing to the technology and the processes with Microsoft to be able to grow."
“I’m watching my team be less frustrated. They’re more creative, more energetic. Our donors also get excited, because they know better what we did with the resources they gave us.”
“With Dynamics 365 we’ve launched a global transformation aimed at streamlining our systems. The more we standardize and unify our digital assets, the more we’ll be able to scale operations, improve delivery, and strengthen capabilities across all countries.”
“Dynamics 365 gives us cohesive capabilities through the concept of a customer engagement platform. We’re providing a better customer and employee experience with Dynamics 365 Customer Service, and through this we’ll be able to connect our customer data into Dynamics 365 Sales and Customer Insights – Journeys.”
“With Dynamics 365, our team has a single pane of glass with all customer information and tasks in one place. The Rheem knowledge base within Customer Service also gives agents fast, easy access to specific product information during customer calls.”
“We’re on track for a 14% total improvement in average call-handling-time and we are starting to see CSAT scores trending up in some of our contact centers.”
“Dynamics 365 gives us the best of both worlds: a data-driven solution that helps optimize cost, but with enough flexibility to support real-world operational decisions.”
“Dynamics 365 aligns sales, engineering, and manufacturing in a unified process—making us a more agile, responsive, and data-driven business.”
“Dynamics 365 gives us a modern, highly available platform that updates automatically.”
“Now that we have our template in place, we intend to deploy Dynamics 365 at all our bakeries in the future.”
“We decided early on to adopt the Dynamics 365 unified pricing feature to avoid building custom extensions ourselves. Unified pricing is especially helpful in our fresh business, where speed and accuracy are critical.”
“We don’t have to go searching for the latest innovation. It arrives in the platform ready to use and already trusted.”
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