“What you’d actually want is a 360-degree view of your customer, in future state, so you can personalise your interactions, the advice that you give people, how you help them navigate the system, longer-term. And, we can’t do that without insights. I guess, that’s what Dynamics gives us – that …
“We needed a platform that would easily connect with our existing back-end systems and had only six months to deliver it to the marketplace, We quickly identified Microsoft Dynamics 365 Sales as the best way to get us there, so we engaged with local Microsoft tech experts, exe.”
"Microsoft Dynamics 365 absolutely provides the rails that we need for today as well as tomorrow with regards to how we manage CRM and manage client relationships."
“It really took us taking a step back to become scalable and build that foundation and ensure that we were committing to the technology and the processes with Microsoft to be able to grow."
“I’m watching my team be less frustrated. They’re more creative, more energetic. Our donors also get excited, because they know better what we did with the resources they gave us.”
“With Dynamics 365 we’ve launched a global transformation aimed at streamlining our systems. The more we standardize and unify our digital assets, the more we’ll be able to scale operations, improve delivery, and strengthen capabilities across all countries.”
“Dynamics 365 gives us cohesive capabilities through the concept of a customer engagement platform. We’re providing a better customer and employee experience with Dynamics 365 Customer Service, and through this we’ll be able to connect our customer data into Dynamics 365 Sales and Customer Insights – Journeys.”
“With Dynamics 365, our team has a single pane of glass with all customer information and tasks in one place. The Rheem knowledge base within Customer Service also gives agents fast, easy access to specific product information during customer calls.”
“We’re on track for a 14% total improvement in average call-handling-time and we are starting to see CSAT scores trending up in some of our contact centers.”
“Dynamics 365 gives us the best of both worlds: a data-driven solution that helps optimize cost, but with enough flexibility to support real-world operational decisions.”
“Dynamics 365 aligns sales, engineering, and manufacturing in a unified process—making us a more agile, responsive, and data-driven business.”
“Dynamics 365 gives us a modern, highly available platform that updates automatically.”
“Now that we have our template in place, we intend to deploy Dynamics 365 at all our bakeries in the future.”
“We decided early on to adopt the Dynamics 365 unified pricing feature to avoid building custom extensions ourselves. Unified pricing is especially helpful in our fresh business, where speed and accuracy are critical.”
“We don’t have to go searching for the latest innovation. It arrives in the platform ready to use and already trusted.”
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