"Our decision to invest in creating an agency-level Dynamics 365–based Client Data Platform was driven by our need to make value-based decisions that are supported by verifiable data, and to connect the right services for the desired outcomes."
“Power Platform now amounts to around 30 percent of all the training consumed here.”
"AI is improving compliance and providing better data. Time entries are entered within 20 minutes of completing the service request versus 72 hours when done manually."
“We wanted to streamline our application environment and data structure to make everything more efficient.”
“Our commitment to humanitarian aid and community resilience is unwavering.”
“We don’t focus only on response, but also on strengthening community resilience in every place we work.”
“When you work in customer service, you essentially become the listening ear for the people you serve. And when those people are the entire population of Amsterdam and millions of tourists—well, then you need all the help you can get to make sure you're being the best possible listener.”
“The goal was to bring together our fragmented tools, improve efficiency, and further support our mission of accessible, reliable, and sustainable mobility."
“We recently built a new contact center and we’re expecting to get 10,000 virtual customers overnight. We could not have met that demand without the omnichannel capabilities we have in Dynamics 365 Contact Center.”
“Our workers were overwhelmed with redundant administrative work, contributing to burnout."
“Repetitive data entry and searching old records resulted in spending less time with children in need."
“Instead of copying and pasting, I enter information once and it shows up everywhere I need it. We can map our days faster, reduce human error, and get case plans in motion sooner.”
"We selected the Microsoft platform to build STAAND for an unknown future, knowing Microsoft will continue to innovate and create more potential in the Power Platform for us.”
“The Microsoft ISD Team took that journey with us—and that’s why STAAND works."
“When I first started, about 80% of our work was manual. Now, since we use Dynamics 365, we’ve been able to decrease that to around 15%.”
FeaturedCustomers has 1,910,853+ validated customer references
including reviews, case studies, success stories, customer stories,
testimonials and customer videos that will help you make better
software purchasing decisions.
