"We can now better target our fundraising activities to the right partners who share our passion for ensuring society becomes more inclusive of persons with special needs."
“Simple reviewed multiple technology partners, but Microsoft’s focus on delivering true digital transformations, investment in Power Apps, and their collaborative global go-to-market approach clearly differentiated them.”
“Dynamics 365 provides us with abandon call rate and average speed to answer metrics. This helps ensure our advisors are available and answering calls as quickly as they can.”
“Improving the donor experience furthers our mission and work. When we respond to donor needs and preferences, more donors support our programs and more kids get sponsored."
“Transforming our customer information system was a key benefit of implementing Dynamics 365 and UMAX. Now, we can ensure our customers are getting the best possible experience when they interact with us.”
“For customer support, we use a Copilot chatbot to answer simple customer questions such as ‘How much is my bill?’ and ‘What was my last payment?’ so customers don’t have to wait to speak to a representative."
“If a customer calls and says, ‘I thought we agreed to $150,’ I don’t have to request a call pull anymore. I just go to the date and time, read the transcript, and confirm. It’s increased efficiencies at an outstanding rate."
“Our e-billing auto payment adoption has grown because the customer portal makes subscribing very easy. Customers can create requests directly through the portal, which really improves their experience overall.”
"We aim to generate international synergy while respecting local business growth, leading to future global expansion."
“Each country had its own ERP, resulting in siloed operations and information. Data was not integrated between ERPs, and sharing SCM and consolidated information required significant manual work.”
“The BC system has streamlined the process of generating reports and summaries, helping save time and minimize the risk of errors.”
“Thanks to our new process, we not only capture and manage leads more efficiently—we truly understand them. With structured capture, intelligent processing, and data-driven analysis, we generate not just more, but the right leads—building the foundation for sustainable success.”
“We managed our sales pipeline, quotes, and opportunities in our on-premises system but had to input the data twice into both the CRM and ERP."
“Since moving to Dynamics 365 in the cloud, our CRM-ERP integrations are far more stable. We've eliminated many of the interface bugs that troubled our on-prem setup."
“We viewed this project as a culture project. We wanted to become a more agile organization, able to consume more change, grow at scale, and live our value of continuous innovation.”
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