“Our choice of Microsoft meant we were able to accommodate that increased demand without any heavy engineering redesign.”
"Our CRM is talked about as one of the most successful projects that we had last year across the entire leadership team and has set the bar for future digital transformational programs."
“With Dynamics 365 Field Service, all our information is in one spot. We can pull up information about any service request within seconds.”
“Transforming our customer information system was a key benefit of implementing Dynamics 365 and UMAX. Now, we can ensure our customers are getting the best possible experience when they interact with us.”
“For customer support, we use a Copilot chatbot to answer simple customer questions such as ‘How much is my bill?’ and ‘What was my last payment?’ so customers don’t have to wait to speak to a representative."
“If a customer calls and says, ‘I thought we agreed to $150,’ I don’t have to request a call pull anymore. I just go to the date and time, read the transcript, and confirm. It’s increased efficiencies at an outstanding rate."
“Our e-billing auto payment adoption has grown because the customer portal makes subscribing very easy. Customers can create requests directly through the portal, which really improves their experience overall.”
"We aim to generate international synergy while respecting local business growth, leading to future global expansion."
“Each country had its own ERP, resulting in siloed operations and information. Data was not integrated between ERPs, and sharing SCM and consolidated information required significant manual work.”
“The BC system has streamlined the process of generating reports and summaries, helping save time and minimize the risk of errors.”
“Thanks to our new process, we not only capture and manage leads more efficiently—we truly understand them. With structured capture, intelligent processing, and data-driven analysis, we generate not just more, but the right leads—building the foundation for sustainable success.”
“We managed our sales pipeline, quotes, and opportunities in our on-premises system but had to input the data twice into both the CRM and ERP."
“Since moving to Dynamics 365 in the cloud, our CRM-ERP integrations are far more stable. We've eliminated many of the interface bugs that troubled our on-prem setup."
“We viewed this project as a culture project. We wanted to become a more agile organization, able to consume more change, grow at scale, and live our value of continuous innovation.”
“Without the infrastructure and muscle memory for change created through the implementation project, we would not be able to continue to make improvements like this. Change has become an expectation.”
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