"Thanks to the integration we’ve set up between Dynamics 365 and our core banking applications, we now resolve 23% of customer inquiries at first contact."
"We consider Dynamics CRM as the backbone of our operations—it’s the central point from which we manage sales and everything that follows."
“We selected the Microsoft platform because we recognized their strong commitment to cloud innovation.”
"With extensive testing, we experienced all of the issues, but that helped us mature quickly and educate the rest of the organization.”
“Our HR team was overwhelmed with operational tasks like absence tracking, document management, and vacation approvals—all managed manually. This was keeping them from focusing on initiatives that add real value to our business, such as improving our work culture and developing our people.”
“We built our Factorial product to be more than a software solution. It is a platform that saves time, connects data, and gives managers the visibility they need to lead with confidence.”
“Microsoft has been a great school for us in understanding how to maximize our collaboration with channel partners."
“Now their focus can shift to what truly supports a company’s workforce development and growth goals, giving them more power wherever they are located globally.”
“The improvements in Dynamics Contact Center have significantly enhanced our ability to communicate effectively with members and employees, even during disruptions.”
“The agents had to manually copy and retype notes into the system. There was a lot of double handling, and it was error-prone and wasted agents’ time,”
“With the call sentiment analysis feature in Contact Center, supervisors monitoring live calls can jump in if required when sentiment shifts negatively. This helps teams resolve issues in real time.”
"Just like how the staff of Children International supported me, trusted in me, I want to share it with my students.”
"Too much of our human capacity is spent on tasks that don't require human empathy.”
“As we work hand-in-hand with kids and families to end poverty for good, implementing Microsoft technologies allows us to be more human.”
“Creating with AI helps us deliver faster so we learn, collaborate, and iterate more quickly; getting better each time."
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