"Because we have both historic and current data across the entire system, that gives us a lot of power to do some interesting predictions and recommendations."
"What we found with Microsoft Dynamics CRM is that we have a golden opportunity to touch customers more rapidly."
"We needed a system that could not only grow with us for many years, but also become a source of inspiration and discovery of new development areas. We also needed to support our employees and departments to work remotely and collaborate seamlessly.”
“Our warehouses are probably the happiest group of people in the business. Things are just more system-driven now than before. It’s improved morale, efficiency, and job satisfaction.”
“Our prices are very sensitive in this industry, so increasing prices is really never an answer,” Porter says. “The only solution was to increase our volume, and we couldn’t do that.”
“Previously, we had to get all the regulatory data from an entirely separate system, but now it’s all in one place in Dynamics 365. All the information, including specific products, states, and licenses, was out of the system, and now it’s all in the system and easily accessible.”
“Sellers want more control and less manual work. Sales Agent in Microsoft 365 Copilot prompts them to update records, assign tasks, and keep data current—without ever opening the CRM.”
“With AI agents in sales, we’re scaling the impact we have on clients. Without Dynamics 365 Sales and Copilot insights, we’re operating in the dark.”
“We’re shifting from the idea that CRM is just a reporting tool. With agents, we’re making CRM a way of life. It’s something that helps partners respond faster, qualify leads better, and build stronger relationships.”
“Ultimately, we want AI to be so embedded in our workflows that we’re not talking about it anymore."
“As a geographically distributed team, accessing systems remotely required connecting via a virtual private network (VPN), which often proved to be slow, unreliable, and a source of frustration for users.”
“This integration has not only elevated operational efficiency but also strengthened our ability to deliver more personalized, data-driven experiences for our customers. With this foundation in place, we’re ready to accelerate innovation through AI, analytics, and digital retail excellence.”
“One such requirement was the need for an A4-format tax invoice, which Microsoft confirmed was not natively supported in Dynamics 365.”
“Fabric has evolved beyond self-service analytics to a full enterprise-class platform. By combining data warehousing, lake storage, and Power BI, we’ve unlocked a foundation that sparks curiosity and innovation. People naturally ask, ‘What can I build on top of this?’”
"With extensive testing, we experienced all of the issues, but that helped us mature quickly and educate the rest of the organization.”
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