“We’ve evolved our ecommerce site and our marketing campaigns to take advantage of the subscription billing capability, and the customer uptake has surpassed our expectations. The results have been fantastic.”
"Now, our employees can seamlessly lookup national registries within Dynamics 365 Sales, resulting in nearly 40% time saved in data verification tasks."
“We currently use a handheld, mobile application at all our stores, which employees use to process orders, check on the inventory and so on. To empower them, we partnered with Be-Terna to create Be-Mobile, our mobile app running on Dynamics 365.”
“Our primary focus was risk mitigation, but we also wanted to help the business understand that to really embark on a digital transformation journey and take advantage of the latest technology, we had to move platforms."
“In terms of our digital journey, having a strong technology foundation is key, because it forms the basis of our future road map and architecture and opens up all kinds of possibilities for us."
“With Dynamics 365, we were able to move from an aging infrastructure to a modern platform that we could build on into the future."
“The move to Dynamics 365 has not only modernized our infrastructure but also empowered our teams with faster, more reliable tools.”
“We have different SLAs for our customers. For example, our Italian contract might stipulate a certain timeline for a vehicle repair, whereas the French contract might be different. Using Dynamics 365, we can segregate the data to meet our business requirements while also monitoring specific SLAs more effectively.”
“Switching to Dynamics 365 gave us the opportunity to become ‘One Barona’ and have a standardized sales tool that everyone can use in the same way. That simplifies our sales processes and improves our data quality.”
"Salespeople also had to process invoices manually, which was time-consuming. Some business units weren’t even using CRM at all. They relied on pen and paper to track opportunities.”
"That simplifies our sales processes and improves our data quality.”
“Moving from Salesforce to Dynamics 365 simplified our opportunity process and helped us share data throughout the company. As a result, we are better at cross-selling because we can see who is doing what throughout the entire process of moving a lead to an opportunity.”
“Our priority is not to deploy AI for its own sake, but to architect solutions that unlock genuine, measurable business value.”
"Stores moved away from an overly customized disconnected order system and now use our Dynamics 365-driven standard processes. It can handle all their special requirements.”
“Dynamics 365 helps us maintain our promise to our customers to be the ‘King of Convenience Stores.'”
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