“Intelligent use of technology keeps our customer’s needs at the heart of the transition to clean energy, and that’s why we selected Dynamics 365 to support us on that journey given it is flexible, configurable, and aligned to our overall technology strategy.”
“With Microsoft’s help, we completely transformed our business and became an independent software vendor (ISV).”
"Orlo has helped us start bringing our social customer service vision to life. We have bold plans for the future and believe that we have found a platform that will keep up with our rate of change and that of our audience. We are no longer just “managing” our social …
“Lexmark is a very diversified company when it comes to our productivity suite, cloud, and CRM systems. So, we made a conscious decision to become a full-fledged Microsoft shop.”
“We had a very big improvement in service availability and, consequently, in security, The company has grown a lot, and infrastructure investment has been virtually zero since we joined the cloud operation. We went from 25 to 100 employees without increasing investment.”
"Dynamics 365 provides the reliability and scalability we need for growth. The flexibility to add locations seamlessly and robust data security give us confidence in our daily processes."
"Now we roll out the new functionalities every second week and everything is much, much easier from the IT perspective."
“One of the challenges we’ve faced in the past is not being able to access some of the communications that a colleague may have had with their client. Microsoft Copilot for Sales has enabled us to streamline and pick up right where a colleague left off.”
“We’re estimating that we’re making approximately 200 hours of savings a year across the bank. That’s a huge amount of time that we can transfer from doing mundane tasks to energy directed straight back to clients.”
“Our customers are busy caregivers, parents, and professionals. They choose MyVisit™ because it makes their lives easier, so, it was imperative for us to build a streamlined digital experience. Dynamics 365 enables us to do just that. From an intuitive customer-facing website to a robust app that our technicians use …
“Dynamics 365 enables us to expand and improve our digital experience for booking and ordering tests through a flexible delivery channel, and it sets the stage for the next phase of growth.”
"Many of my clients are shared with other desks, so I have access to those conversations and can assist my clients in a holistic way.”
“There’s a halo effect our colleagues are better informed and on point so we see the satisfaction scores go up all round.”
“When we originally developed Redi, we spent a lot of time with our compliance colleagues in risk, legal and fraud to make sure our journeys safeguarded customers. One of the things we’re very clear on is how Redi introduces itself every time to make it clear Redi is a digital …
“With a flexible solution like Dynamics 365, we find we can say yes to customers more than we say no.”
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