Customer problem resolution time has dropped by 300 to 400 percent; onboarding of new customers is 50 percent faster; 200-plus back-end services have been fully integrated with digital channels; and lost or stolen credit card assistance has been cut from 3 minutes to under 10 seconds."
“If you can keep the product on the floor refreshed, loyal customers may stop in as often as two or three times a day.”
"We’ve completely streamlined and automated our processes from two or three different systems, where we were manually inserting information into requests coming directly from the distributor, all the way to a sales order where we can invoice, recognize revenue, and track all of our costs."
“We had a very big improvement in service availability and, consequently, in security, The company has grown a lot, and infrastructure investment has been virtually zero since we joined the cloud operation. We went from 25 to 100 employees without increasing investment.”
"Dynamics 365 provides the reliability and scalability we need for growth. The flexibility to add locations seamlessly and robust data security give us confidence in our daily processes."
"Now we roll out the new functionalities every second week and everything is much, much easier from the IT perspective."
“One of the challenges we’ve faced in the past is not being able to access some of the communications that a colleague may have had with their client. Microsoft Copilot for Sales has enabled us to streamline and pick up right where a colleague left off.”
“We’re estimating that we’re making approximately 200 hours of savings a year across the bank. That’s a huge amount of time that we can transfer from doing mundane tasks to energy directed straight back to clients.”
“Our customers are busy caregivers, parents, and professionals. They choose MyVisit™ because it makes their lives easier, so, it was imperative for us to build a streamlined digital experience. Dynamics 365 enables us to do just that. From an intuitive customer-facing website to a robust app that our technicians use …
“Dynamics 365 enables us to expand and improve our digital experience for booking and ordering tests through a flexible delivery channel, and it sets the stage for the next phase of growth.”
"Many of my clients are shared with other desks, so I have access to those conversations and can assist my clients in a holistic way.”
“There’s a halo effect our colleagues are better informed and on point so we see the satisfaction scores go up all round.”
“When we originally developed Redi, we spent a lot of time with our compliance colleagues in risk, legal and fraud to make sure our journeys safeguarded customers. One of the things we’re very clear on is how Redi introduces itself every time to make it clear Redi is a digital …
“With a flexible solution like Dynamics 365, we find we can say yes to customers more than we say no.”
“We needed to respond to growing internal and external demand, so we adopted Dynamic 365 Customer Service as a CRM for greater stability from a single platform.”
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