"We’re combining components of our TMS into Dynamics 365 to handle invoicing and billing of products that aren’t our core ocean freight product. Once we’ve perfected that, we’ll look at utilising Power BI to add dashboards that will help us make decisions across the business."
"You have to keep asking yourself what is possible, what we can do next. You can’t just stay the same because then the competition catches up."
"Dynamics 365, embedded in a Microsoft product landscape, forms our foundation and paves the way for future processes. Digital processes allow us to work faster, avoid mistakes, and save resources."
"Dynamics 365 Project Operations empowers the KPMG US Tax team to navigate complex, cross-functional engagements and multi-delivery location challenges with ease, offering adjustable workflows, real-time visibility, and enhanced resource planning to stay ahead of schedules and help ensure seamless delivery."
"Standardizing our operations across the region is a testament to our belief in the power of collaboration and shared values. Our Dynamics 365 initiative will enable us to respond swiftly to market dynamics while ensuring consistency in quality and service delivery."
"Our commitment to Southeast Asia drives us to integrate our operations under a regionally connected, AI-powered platform. The transition to Dynamics 365 not only enhances our innovation and efficiency but also ensures leadership in delivering exceptional value to our customers."
"In today’s dynamic business environment, adapting our ERP system to meet specific market needs while upholding regional standards is vital."
“Leveraging Copilot in Dynamics 365 Customer Service to summarize interactions while generating answers from AIA’s extensive knowledge systems has shown potential to improve efficiency, reduce case handling time, and support better resolution rates. This tool represents a significant step forward in enhancing our customer service capabilities.”
"We deliver consistent knowledge across all customer touchpoints, including call centers, websites, mobile apps, and chatbots."
“For large companies, enterprises knowledge management has become ever more critical. The availability of KMS Lighthouse on the Microsoft Azure Marketplace brings our solution to all Azure customers, increasing our impact."
"Our net new business exceeded $1 million in the first few months."
"Managing activities in the contact center was hectic, and standardizing processes was almost impossible."
"Thanks to the integration we’ve set up between Dynamics 365 and our core banking applications, we now resolve 23% of customer inquiries at first contact."
"The transition to Dynamics 365 has been a game-changer for us. We now have a unified view of our customer data, which will improve customer engagement and their satisfaction overall."
"This transition reduces operational risk, supports scalability, and equips us with future-focused technology that benefits our organization, members, and customers."
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