“With Dynamics 365 and PowerApps, we have an innovative, connected, easy-to-use platform for creating apps. They help us harness the power of our data to drive customer service improvements and go the extra mile to be the airline people love to fly.”
“We are constantly getting questions from external auditors about who was able to access very sensitive financial data inside our ERP platform.”
"This project is part of delivering on our promise of developing Yas Island into a wall-less resort where the fun begins before you arrive and continues after you leave."
"Using Dynamics 365 Project Operations marks a significant milestone for our teams, transforming the way deliverables are tracked and providing real-time data reporting capabilities for enhanced decision-making."
"Dynamics 365 Project Operations empowers the KPMG US Tax team to navigate complex, cross-functional engagements and multi-delivery location challenges with ease, offering adjustable workflows, real-time visibility, and enhanced resource planning to stay ahead of schedules and help ensure seamless delivery."
"Standardizing our operations across the region is a testament to our belief in the power of collaboration and shared values. Our Dynamics 365 initiative will enable us to respond swiftly to market dynamics while ensuring consistency in quality and service delivery."
"Our commitment to Southeast Asia drives us to integrate our operations under a regionally connected, AI-powered platform. The transition to Dynamics 365 not only enhances our innovation and efficiency but also ensures leadership in delivering exceptional value to our customers."
"In today’s dynamic business environment, adapting our ERP system to meet specific market needs while upholding regional standards is vital."
“Leveraging Copilot in Dynamics 365 Customer Service to summarize interactions while generating answers from AIA’s extensive knowledge systems has shown potential to improve efficiency, reduce case handling time, and support better resolution rates. This tool represents a significant step forward in enhancing our customer service capabilities.”
"We deliver consistent knowledge across all customer touchpoints, including call centers, websites, mobile apps, and chatbots."
“For large companies, enterprises knowledge management has become ever more critical. The availability of KMS Lighthouse on the Microsoft Azure Marketplace brings our solution to all Azure customers, increasing our impact."
"Our net new business exceeded $1 million in the first few months."
"Managing activities in the contact center was hectic, and standardizing processes was almost impossible."
"Thanks to the integration we’ve set up between Dynamics 365 and our core banking applications, we now resolve 23% of customer inquiries at first contact."
"The transition to Dynamics 365 has been a game-changer for us. We now have a unified view of our customer data, which will improve customer engagement and their satisfaction overall."
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