"Just beginning to tap into all the benefits and leverage them strategically to drive progress. Now Blackwoods can continuously optimize and adapt—crucial for continued success.”
“The packages we installed 20 years ago included document management functions, but they didn’t suit our company’s needs. Therefore, that department was the only one where the system couldn’t be installed, and it relied solely on the efforts of those two people—which remained the case for many years.”
“The relationship between Coffee + Dunn and Microsoft meant that we always had relevant, hands-on support. Because Coffee + Dunn met weekly with the product engineering team at Microsoft, we could directly raise issues and challenges.”
"The implementation of Dynamics 365 has greatly improved the employee experience at KPMG in the US. Our tax professionals have the right tools to handle complex tasks efficiently, leading to higher job satisfaction and better client outcomes."
"Using Dynamics 365 Project Operations marks a significant milestone for our teams, transforming the way deliverables are tracked and providing real-time data reporting capabilities for enhanced decision-making."
"Dynamics 365 Project Operations empowers the KPMG US Tax team to navigate complex, cross-functional engagements and multi-delivery location challenges with ease, offering adjustable workflows, real-time visibility, and enhanced resource planning to stay ahead of schedules and help ensure seamless delivery."
"Standardizing our operations across the region is a testament to our belief in the power of collaboration and shared values. Our Dynamics 365 initiative will enable us to respond swiftly to market dynamics while ensuring consistency in quality and service delivery."
"Our commitment to Southeast Asia drives us to integrate our operations under a regionally connected, AI-powered platform. The transition to Dynamics 365 not only enhances our innovation and efficiency but also ensures leadership in delivering exceptional value to our customers."
"In today’s dynamic business environment, adapting our ERP system to meet specific market needs while upholding regional standards is vital."
“Leveraging Copilot in Dynamics 365 Customer Service to summarize interactions while generating answers from AIA’s extensive knowledge systems has shown potential to improve efficiency, reduce case handling time, and support better resolution rates. This tool represents a significant step forward in enhancing our customer service capabilities.”
"We deliver consistent knowledge across all customer touchpoints, including call centers, websites, mobile apps, and chatbots."
“For large companies, enterprises knowledge management has become ever more critical. The availability of KMS Lighthouse on the Microsoft Azure Marketplace brings our solution to all Azure customers, increasing our impact."
"Our net new business exceeded $1 million in the first few months."
"Managing activities in the contact center was hectic, and standardizing processes was almost impossible."
"Thanks to the integration we’ve set up between Dynamics 365 and our core banking applications, we now resolve 23% of customer inquiries at first contact."
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